Luis Eduardo Diaz Pichardo
Miami
Summary
Experienced with managing customer service teams to deliver top-notch support. Utilizes strategic thinking and effective communication to resolve issues promptly. Track record of fostering strong team dynamics and improving service quality.
Diligent Customer Service Professional with proven ability to lead teams in enhancing customer satisfaction. Demonstrated success in resolving complex issues and streamlining processes. Known for effective communication and team-building skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
ShipLilly
2025.01 - 2026.01
- Developed strategies for handling difficult customers or challenging situations, resulting in a XX% decrease in escalations to management
- Managed customer escalations by providing timely resolution and ensuring customer satisfaction
- Investigated complex customer issues or complaints, working closely with other departments to find appropriate resolutions
- Served as a point of contact for VIP customers or high-value accounts, ensuring personalized attention and prompt issue resolution
Senior Account Manager
AT&T
2023.12 - 2025.04
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Built strong relationships with repeat customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Consistently exceeded monthly sales targets
- Collaborated with team members to achieve daily sales targets, fostering a positive work environment
- Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
- Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Assisted in training new staff on product knowledge and sales techniques to improve team performance.
- Delivered exceptional customer service to enhance shopping experiences and build customer loyalty.
- Implemented promotional displays to drive sales and effectively engage customers with products.
Sales Supervisor
Newslink of Miami
2022.04 - 2023.02
- Sales supervisor for Newslink make sure to maximize sales and have a great customer service.
Warehouse Associate
FiveStar, LLC
2021.01 - 2022.02
- Received, inspected, and documented incoming shipments of products
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Performed regular quality checks on products to ensure they met specifications
- Assisted in conducting physical inventory counts to reconcile stock levels
- Maintained a clean and organized work area, promoting safety and efficiency
- Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
Warehouse Worker
Trade Management Solutions
2020.03 - 2021.02
- Motivational Speaker, Delfines del Naco.
- Motivated all athletes of the swimming Team.
- Collaborated with trainers by teaching techniques to the athletes.
- ACTIVITIES: Swimmer, Athlete.
Education
Bachelor of business management - Undecided Business
Apec University
Santo Domingo, DO05.2020
High school diploma or GED - undefined
Diploma - undefined
Colegio San Juan Bautista De La Salle
Santo domingo, DO08.2016
Skills
- Events management
- Freight
- Results oriented
- Customer service
- Client retention strategy
- Swimming
- CRM Software
- Communication skills
- English
- Sales
- Typing
- Base building maintenance
- Time management
- Customer communication
- Analysis skills
- Computer skills
- Salesforce
- Business Management
- Shift management
- Sales team management
- Teamwork
- Warehouse management
- Sales Management
- Forklift
- Organizational skills
- Event planning
- Call center experience
- Product knowledge
- HR support
- Data entry
- Team coaching
- Inbound and outbound calls
- Inside sales
- Skill development
- Performance evaluations
- Outside sales
- Staff monitoring
- Employee supervision
- Handling complaints
- Team leadership
- Staff management
- Performance improvement
- New hire orientation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Certification
Driver's License
Languages
Bilingual
Spanish
Timeline
Customer Service Representative Supervisor
ShipLilly
2025.01 - 2026.01
Senior Account Manager
AT&T
2023.12 - 2025.04
Sales Supervisor
Newslink of Miami
2022.04 - 2023.02
Warehouse Associate
FiveStar, LLC
2021.01 - 2022.02
Warehouse Worker
Trade Management Solutions
2020.03 - 2021.02
High school diploma or GED - undefined
Diploma - undefined
Colegio San Juan Bautista De La Salle
Bachelor of business management - Undecided Business
Apec University
Additional Information
Authorized to work in the US for any employer