Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Generic

Skylar Little

Hudson,FL

Summary

Highly adaptable and knowledgeable customer service representative. I'm am looking forward to demonstrating my years of conflict resolution and negotiation as well as charming demeanor to further excel me in the growing market of customer service care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ClearCaptions, LLC
09.2024 - 08.2025
  • Assisted hard-of-hearing individuals by providing warm customer service care and step by step trouble shooting their phone and internet devices.
  • Pipeline appointments and delegate according to proper departments, whether further tech support needed or managerial requested.
  • Top of class for conflict resolution and customer rated efficiency.

Assistant Manager

PPV
01.2023 - 09.2024
  • Handle all shipments and inventory placements.
  • Provide excellent customer service skills and conflict resolutions to any customers to ensure satisfaction and repeat business.
  • Make Daily Cash drops and deposits into our business account.
  • Train new hires on store products, CPU and all aspects of daily operations.

Customer Service Representative/Dispatcher

Safeway Chimney LLC
10.2021 - 01.2023
  • Company Overview: 91 Locust St, Hartford CT
  • Dispatching technicians varying on skill trade and location to best suit schedule, focusing on distance/travel time to optimize sufficiency.
  • Calling and prospecting potential leads via Home Advisor to schedule our services. Services included chimney sweeps, capping chimneys, furnace installation, installing new liners, stucco work and more.
  • Optimizing organization and time management based on urgency of the job and customer call backs.
  • Confirming appointments the day prior with customer to verify a homeowner will be present during our time window.
  • Calling customer when we are approximately 30 minutes in route to their location.
  • Quality assurance follow ups to verify satisfaction of the customer from our services, and inquire if anything further is needed from us.
  • 91 Locust St, Hartford CT

Spa Assistant

Glo Tanning
06.2021 - 09.2021
  • Great customers and set them up for a great spa experience.
  • Clean spa beds and spa areas.

Cashier

Natural Grocers
06.2021 - 08.2021
  • Stock produce and shelves.
  • Help customers
  • Cashier duties

Beauty Advisor/Cashier

Sally's Beauty Supply
02.2020 - 08.2020

Sales Associate

The Gas Pipe
01.2018 - 08.2018

Actor

THE CUTTING EDGE
08.2016 - 07.2018
  • I work at a haunted house around Halloween time!
  • Or as we like to call it haunt season!!

Education

GED -

Arlington, TX
05.2019

Skills

  • Help desk
  • Microsoft Excel
  • Phone etiquette
  • Retail management
  • Microsoft Powerpoint
  • Microsoft Word
  • Negotiation
  • Dispatching
  • Appointment scheduling
  • Communication skills
  • Events management
  • Produce Experience
  • Cash Handling
  • Microsoft Access
  • Quality control
  • Store Management Experience
  • Fashion retail
  • Computer literacy
  • Merchandising
  • Data entry
  • Employee relations
  • Administrative experience
  • Inventory control
  • Customer service
  • Appointment scheduling
  • Computer skills
  • Food Preparation
  • Telecommunication
  • Retail Sales
  • Microsoft Outlook
  • Client services
  • Customer support
  • Website management
  • Technical support
  • Assistant Manager Experience
  • Call center
  • Management
  • Conflict resolution
  • Hospitality
  • Presentation Skills
  • Account management
  • Social media management
  • Process improvement
  • Typing
  • Stocking

Certification

  • Food Handler Certification
  • TABC Certified

Timeline

Customer Service Representative

ClearCaptions, LLC
09.2024 - 08.2025

Assistant Manager

PPV
01.2023 - 09.2024

Customer Service Representative/Dispatcher

Safeway Chimney LLC
10.2021 - 01.2023

Spa Assistant

Glo Tanning
06.2021 - 09.2021

Cashier

Natural Grocers
06.2021 - 08.2021

Beauty Advisor/Cashier

Sally's Beauty Supply
02.2020 - 08.2020

Sales Associate

The Gas Pipe
01.2018 - 08.2018

Actor

THE CUTTING EDGE
08.2016 - 07.2018

GED -

Personal Information

  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

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