Kathadaisa Williams
Kingston,PA
Summary
Dynamic professional with a proven track record at Global Contact Services, enhancing customer satisfaction and managing high call volumes with exceptional quality. Skilled in data entry and team leadership, I excel in staff development and efficiently resolving concerns, significantly reducing burnout and fostering continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
Global Contact Services
Long Island City, NY
07.2022 - Current
- Built positive rapport and relationships for high levels of customer satisfaction.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Balanced competing demands from customers while ensuring staff workload was manageable thereby reducing burnout.
Medical Assistant
AFC Urgent Care
The Bronx, NY
03.2023 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Keystone High School
Scranton, PA08.2022
Skills
- Data entry
- Team coaching
- Call center experience
- Inbound and outbound calls
- Continuous improvement
- Handling complaints
- Team leadership
- Staff development and training
- Appointment scheduling
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Medical Assistant
AFC Urgent Care
03.2023 - 09.2024
Customer Service Representative Supervisor
Global Contact Services
07.2022 - Current
Keystone High School