Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Operations
Centers for Specialized Dentistry
Easton , MD
02.2017 - Current
Managed day-to-day operations of a large staff in multiple departments.
Analyzed current practices and identified areas for improvement to ensure efficient operations.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Ensured timely execution of performance appraisals as per organizational timetable.
Recruit, hire, counsel, and/or terminate team members when necessary.
Cultivated an upbeat and cooperative workplace.
Developed individualized treatment plans for 3,567 patients.
Conducted forecasting and analysis for $4.5 million every year.
Developed and implemented marketing strategies to increase brand awareness and reach target audiences with assisted living communities on the eastern shore of Maryland
Minister
United Methodist Church
Pasadena, CA
05.2008 - 01.2017
Conducted regular pastoral visits to provide counseling, guidance, and support.
Performed outreach activities in the community by visiting hospitals, prisons, nursing homes, and senior living communities.
Assisted with administrative tasks related to church operations such as managing budgets, scheduling staff meetings.
Cultivated relationships with existing donors as well as potential new donors to increase donations.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT
High School Diploma -
Kent Island High
Stevensville, MD
Skills
Strategic planning and execution
Leadership training
Business management
Cost control
Resource allocation
Operational efficiency
Marketing and promotion
Excellent communication
Healthcare administration
Time management
Certification
MD Assisted Living Managers Certification
Dementia Care Certification
First Aid & CPR (BLS - Basic Life Support)
PANDA Trainer (Prevent Abuse and Neglect through Dental Awareness)
HIPAA Certified & Trainer ( Health Insurance Portability and Accountability Act)
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