Demetrios Andrinopoulos
New Hyde Park,NY
Summary
Motivated Professional experienced in enhancing customer satisfaction and operational efficiency. Delivered tailored service through effective problem resolution and fostered collaboration among colleagues to boost team effectiveness. Managed operations, including inventory and staff training, while maintaining compliance and positive vendor relationships.
Overview
8
8
years of professional experience
Work History
Laterna restaurant and catering
Manager Assistant
Bayside, NY
10.2022 - Current
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly to provide tailored service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to resolve product and service issues.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Proposed ideas to improve team effectiveness and service delivery.
Shift Manager
CVS Pharmacy
Mineola, New York
10.2018 - 09.2023
- Opened and closed store following CVS Pharmacy procedures.
- Supervised front store associates during CVS Pharmacy shift operations.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on customer interactions to enhance service quality.
- Assisted in resolving escalated customer service issues in a timely manner.
- Analyzed sales data to identify trends and areas for improvement.
- Trained, managed and motivated employees to promote professional skill development.
- Kept the department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Bachelor of Arts -
Southern New Hampshire University
Hooksett, NHSkills
- Sales management
- Inventory management
- Shift operations
- Cash handling
- Inventory control
- Shift scheduling
- Food service safety
- Customer relationship management
- Social perceptiveness
Languages
Greek
Timeline
Laterna restaurant and catering
Manager Assistant
10.2022 - Current
Shift Manager
CVS Pharmacy
10.2018 - 09.2023
Bachelor of Arts -
Southern New Hampshire University