To oversee all catering orders that come into the restaurant and to plan and execute any ideas or programs to help boost catering sales
To reach out to local businesses for prospective customers
Create raving fans that come through the door to purchase ant catering
Catering Manager
Chick-Fil-A Corporate
06.2017 - Current
Travel across country or locally to help new operators train and open their new restaurants
Help instill the Chick-Fil-A culture and core 4 in all new team members to help them be set up for success when the restaurant opens and after the trainers leave
GSOC Operator
Allied Universal Security Services, Systems and Solutions
06.2018 - 07.2020
To monitor all alarms and videos for all of Capital One Corporation, respond effectively and efficiently to any emergencies that may arise, to write reports on any incidents that may occur, and to provide the best customer service possible when handling the client
Team Leader/Supervisor
Chick-fil-A
02.2015 - 06.2018
Helping senior leadership run a shift of 15-25 people
Assist with any guest complaints or compliments
Assist with any disciplinary actions needed to be taken
Generally help maintain the day to day operations of the restaurant
Customer Service Associate
Chick-Fil-A
05.2007 - 06.2018
To provide the general public with the best customer service experience possible, while for all their needs food wise and general hospitality wise
Security Console Operator
AlliedBarton Security Services
11.2011 - 02.2014
To monitor all alarms and videos for all of Capital One Corporation, respond effectively and efficiently to any emergencies that may arise, to write reports on any incidents that may occur, and to provide the best customer service possible when handling the client
Education
High School Diploma - General Studies
Powhatan High School
Powhatan, VA
01.2010
Skills
Communication skills
Customer service
Organizational skills
Leadership
Senior leadership
Restaurant experience
Food handling
Time management
Phone etiquette
Guest services
Cash handling
Management
Experience with children
Basic math
POS
Sales
Cash register
Hospitality
Supervising experience
Restaurant management
Shift management
Team management
Food safety
Retail sales
Retail management
Merchandising
Sales management
Culinary experience
Interviewing
Certification
DCJS License, 09/01/18, 09/01/20
ServSafe Certification, 06/01/17, Present
Grand Opening Certified Trainer, 06/01/17, Present
Driver's License
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Timeline
GSOC Operator
Allied Universal Security Services, Systems and Solutions