DEMETRIOS PSARRAS
Astoria
Summary
Accomplished, self-motivated, result -driven professional with years of experience in cultivating customer relationships, establishing clientele, and excellent customer service. Recognized for professionalism, positive attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with senior management, associates and customers. Ability to build strong rapport with personnel, clients, and associates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Host
The Flower Shop
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Personal Trainer
Crunch Fitness
04.2021 - Current
- Specializes in strength and conditioning, weight loss programs, heavy lifting and toning
Group Class Instructor
Crunch Fitness
04.2022 - Current
- Spend the past 2 years with Group Class instructor for core
Server
Kyklades Restaurant
01.2018 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Manager
Green Apple Cleaners
08.2017 - 01.2020
- Successfully managed the activities of 12 team members in multiple locations
- Created training manuals targeted at resolving even the most difficult customer issues
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives
- Interviewed, hired and trained new housekeepers
- Resolved customer questions, issues and complaints
- Provided a high level of product and leadership support to representatives and clients
- Manage day to day operations of various locations with responsibilities including but not limited to structuring staff schedules, managing payroll, and implementing policies and procedures
Server
Extra Fancy Restaurant
01.2016 - 01.2018
Education
High School Honors Diploma -
Saint Demetrios High School
AstoriaCollege education -
Binghamton University
Skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Team player mentality
- Adaptable to change
- Detail-oriented
- Server support
- Reservations
- Table assignment coordination
- Seating arrangements
- Customer service
Accomplishments
- Team management
- Meticulous attention to detail
- Scheduling
- Training and development
- Software proficiency - Microsoft Word, Excel, Building link, My Building, Canva, Photoshop, Final cut.
Certification
Personal training
Languages
Greek
Native or Bilingual
Timeline
Host
The Flower Shop
09.2024 - Current
Group Class Instructor
Crunch Fitness
04.2022 - Current
Personal Trainer
Crunch Fitness
04.2021 - Current
Server
Kyklades Restaurant
01.2018 - 01.2020
Customer Service Manager
Green Apple Cleaners
08.2017 - 01.2020
Server
Extra Fancy Restaurant
01.2016 - 01.2018
High School Honors Diploma -
Saint Demetrios High School
College education -
Binghamton University
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