Demetrius Alexander
Riviera Beach,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TAX PREPARER/CSP
H&R Block
Riviera Beach, FL
11.2025 - Current
- Prepared and filed individual tax returns using H&R Block proprietary software.
- Reviewed client financial documents to ensure accurate data entry and compliance with IRS regulations.
- Educated clients on tax-saving strategies and potential deductions to optimize their returns.
- Assisted in training new preparers on software tools and best practices for efficient workflow.
Road Service Technician
Quikhelp
West Palm Beach, FL
06.2020 - Current
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
- Met or exceeded service and quality standards every review period.
Machine Operator
SolarTech Universal
Riviera Beach, FL
10.2017 - 06.2020
- Made and revised set ups on test strands previously calibrated by other staff.
- Inspected and tested components, assemblies and power tools.
- Disassembled, reassembled and corrected changeover.
- Recognized and reported defective material and equipment to shift supervisor.
- Tested electrical controls and components on the line.
- Observed all safety policies and procedures
- Closely inspected parts to ensure they were clean and free of contaminants.
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
- Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Tax Preparer
Liberty Tax Service
West Palm Beach, FL
01.2016 - 09.2017
- Interviewed clients to collect information and gather necessary paperwork.
- Provided information about available products and services.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Maintained complete records of client tax returns and supporting documentation.
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations, including individuals.
Education
Some college -
Florida Agricultural And Mechanical University
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Data inputting
- Verbal/written communication
Certification
- Driver's License
- January 2024 to January 2032
Languages
English
Timeline
TAX PREPARER/CSP
H&R Block
11.2025 - Current
Road Service Technician
Quikhelp
06.2020 - Current
Machine Operator
SolarTech Universal
10.2017 - 06.2020
Tax Preparer
Liberty Tax Service
01.2016 - 09.2017
Some college -
Florida Agricultural And Mechanical University