Summary
Overview
Work History
Education
Skills
References
Training
References
Timeline
Generic

DEMETRIUS BOYLAND

Memphis,TN

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

18
18
years of professional experience

Work History

Art Broker

Memphis, TN
04.2020 - Current
  • I am a professional in the art industry and I help collectors and art investors make informed choices when buying art
  • I am adept in networking and creating business relationships with artist, art collectors, and galleries
  • I study history, research papers and stay well informed about art from several genres and time periods
  • As a result of my expert knowledge, I negotiate the price and delivery of art on behalf of my clients
  • I have brokered art acquisitions for 12 clients in the amount of $13,200 collectively
  • I specialize in listening intently to my client's needs and desires to help their dreams be realized.

Revenue Agent

FedEx Corporation
Memphis, TN
05.2016 - 09.2024
  • I assist customers with sales and finalizing purchases which entails opening and closing department accounts along with submitting daily shipping reports
  • I routinely conduct systems integration testing and follow well documented procedures that ensure proper operation
  • Oftentimes working independently, I follow detailed clerical processes to prepare the system for another testing cycle, complete pre-validation of data, execute test scripts, and validate the test case output against expected results
  • The FedEx Bravo Zulu award is derived from the U.S
  • Navy signal meaning "well done," and is distributed to a FedEx employee for exemplary performance above and beyond normal job responsibilities
  • I received two FedEx Bravo Zulu awards; one for the assistance I provided keeping the workforce safe during FedEx response to the COVID-19 global pandemic and for independently training new team members on new projects without being assigned this task.

Field Service Representative

IKON Office Solutions
Memphis, TN
01.2010 - 07.2012
  • I carried out oral and written organizational instructions to accomplish assigned tasks in a timely manner for various sites
  • During my daily duties, I completed clerical task in a timely manner and I worked with various computer operating systems
  • I was responsible for workflow operations in office validation of data
  • I also executed test scripts, and validates the test case output against expected results.

Administrative Assistant

Medtronic Medical Device Company
Memphis, TN
01.2007 - 12.2010
  • I was the overseer of general office coordination, meetings and maintaining the workflow for a team of 15 medical business professionals
  • I maintained confidentiality in all aspects of client, staff, agency information and followed all HIPAA federal regulatory guidelines
  • I routinely managed calendars, the scheduling of travel, and meeting attendance
  • I was relied on to interact with clients, peers and outside partners and I was involved with the planning and preparation of communications
  • I demonstrated the ability to work in high stress environments while remaining professional and tactful to accomplish objectives.

Education

University of Memphis
Memphis, TN
01.2019

Associates of Science in Education -

University of Arkansas at Pine Bluff
Pine Bluff, AR
01.1994

Skills

  • Outstanding Customer Service
  • High Energy
  • Poised SelfDirected Individual
  • Great Organizational Skills
  • Invaluable Ability to Work as a Team Member and Foster a Cooperative Work Environment
  • Proficient in all Applications of Microsoft Office Suite and Excel
  • Communication proficiency
  • Customer Service
  • Sales technique development
  • Buyer vetting skills
  • Risk Mitigation
  • Financial Planning
  • Trustworthiness

References

Available upon request

Training

Dale Carnegie Training of the Mid-South, Certificate of Completion, 2024

References

References available upon request.

Timeline

Art Broker

04.2020 - Current

Revenue Agent

FedEx Corporation
05.2016 - 09.2024

Field Service Representative

IKON Office Solutions
01.2010 - 07.2012

Administrative Assistant

Medtronic Medical Device Company
01.2007 - 12.2010

University of Memphis

Associates of Science in Education -

University of Arkansas at Pine Bluff

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DEMETRIUS BOYLAND