DEMETRIUS BROWN
Columbus,OH
Summary
Regional Operations Manager
In my 15 years of leadership, corporate training, and operations across manufacturing, logistics, and healthcare-adjacent industries, I’ve implemented scalable strategies that strengthen regulatory alignment and workforce performance. By combining expertise in driving large-scale process improvements with a track record of coaching high-performing teams through change, I’ve developed a deep understanding of how to build operational excellence rooted in accountability, consistency, and continuous improvement. Willing to relocate to: Charlotte, NC, San Antonio, TX, Phoenix, AZ
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Production Support Specialist
UniFirst Corporation
Columbus, OH
04.2023 - 05.2025
- Conducted operations-focused process reviews across 17 sites in two regions, ensuring operations met UniFirst SOPs and ran at greater than or equal to 90% efficiency across 15 performance metrics
- Identified underperforming stations (e.g., wash aisle, shipping, stockroom) and coached Plant Managers and GMs to raise operational KPIs from less than 75% to predetermined target benchmarks
- Facilitated biannual quality assurance visits and monthly plant evaluations to monitor procedural adherence and customer-ready product standards
- Delivered findings and improvement plans via closing reports and regional meetings, influencing production success across Regions 3 and 10 (now ranked #3 and #1 nationally)
- Provided leadership coverage across multiple regions and served as a trusted resource for senior managers nationwide on compliance and process optimization
Production Deployment Specialist
UniFirst Corporation
Columbus, OH
02.2021 - 04.2023
- Conducted training sessions for management and frontline staff on UniFirst’s ABS system.
- Diagnosed user errors vs. system faults and developed role-specific troubleshooting strategies, reducing recurring process breakdowns
- Delivered hands-on/virtual ABS training sessions to support consistent adoption, SOP alignment, & process ownership
- Mentored new Production Deployment Specialists and Plant Managers, supporting leadership transitions and system onboarding company-wide
Assistant Branch Manager
Enterprise Holdings
Dublin, OH
08.2017 - 01.2021
- Supervised daily branch operations and enforced compliance with corporate policies, risk management protocols, and customer service standards
- Trained and developed new employees on sales strategy, customer engagement, and company procedures, fostering a high-performance team culture
- Analyzed financial reports to optimize profitability, reduce operating costs, and maintain inventory control across a $3.5M asset portfolio
- Achieved consistent top rankings across regional sales and service metrics, contributing to year-over-year branch growth of 33%
Education
Bachelor's Degree - Business Management, Human Resources
University of Toledo
Toledo, OHSkills
- Process Improvement
- Continuous Improvement
- Policy Enforcement
- Corporate Training
- Safety & Compliance
- Change Management
- Leadership Coaching
- Audit & Risk Management
- Root Cause Analysis
- SOP Development
- Regulatory Compliance
- Virtual & Onsite Training
- Cross-Functional Teams
- KPI & Metrics Tracking
- Data-Driven Decisions
Certification
Driver's License
Timeline
Regional Production Support Specialist
UniFirst Corporation
04.2023 - 05.2025
Production Deployment Specialist
UniFirst Corporation
02.2021 - 04.2023
Assistant Branch Manager
Enterprise Holdings
08.2017 - 01.2021
Bachelor's Degree - Business Management, Human Resources
University of Toledo