Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Availability
Timeline
CustomerServiceRepresentative

Demetrius Campbell

Newark,NJ

Summary

  • Dedicated and adaptable professional with a diverse background in emergency services, healthcare, and customer support. Over 13 years of experience as a firefighter, skilled in crisis response, patient care, and public safety. Proven ability to remain calm under pressure, make critical decisions, and work effectively in high-stress environments. Complemented by strong interpersonal and communication skills developed through roles in customer service and clinical settings. Known for professionalism, teamwork, and a genuine commitment to helping others. Seeking to leverage a multidisciplinary skill set in a dynamic, people-focused role within healthcare, emergency response, or public service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Global Contact Services
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Fulfillment Associate

Amazon LLC
09.2021 - 07.2023
  • Order sortation
  • Order fulfillment
  • Line organization
  • Picking
  • Packing
  • Pallet jack operation

EMS And Aviation firefighter

Norman Manley International Airport
11.2012 - 05.2021
  • Data entry
  • Patient assessment and Triaging
  • Maintenance of all patient’s information including medication (HIPPA)
  • Patient stabilization
  • Takes and records temperatures, blood pressure, weight, pulse and respiration rates. (Vital signs)
  • Reception of emergency calls and
  • Decimation of emergency information
  • Patient care
  • EMR Systems
  • Report writing
  • Security patrols of airport perimeters and surroundings
  • Escorts via taxiways, runways, restricted and non-restricted areas.
  • Hotworks supervision
  • Airside and land-side inspections
  • Cleaning and maintenance of fire apparatus and tools.
  • Dispatching of fire units and crew
  • Firefighting
  • Search and rescue
  • Safety marshaling
  • Basic life support
  • Fire suppression systems monitoring
  • Evacuation coordination
  • Fire extinguisher testing and maintenanceFire Behavior &Chemistry
  • Self-Contained Breathing Apparatus
  • Aircraft Familiarization
  • ARFF Tools and Equipment
  • ARFF Safety
  • Duties of ARFF Firefighter
  • Ventilation
  • Ropes and Knots
  • Ground Ladders
  • Portable Fire Extinguishers
  • ARFF Tactical Operations
  • Incident Command System
  • Airport Familiarization
  • ARFF Communications
  • Aircraft Hazardous Material
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.

Education

Community college - Business

Pre university college
Kingston
08.2011

Skills

  • Strategic Planning (10 years)
  • EMT Experience (10 years)
  • Business Development (6 years)
  • Security (10 years)
  • Para military (10 years)
  • Project Management (4 years)
  • Public Relations (10 years)
  • Microsoft Word (10 years)
  • Triage
  • Marketing
  • Branding (3 years)
  • Vital Signs
  • Patient Care
  • Operations Management
  • EMR Systems
  • Presentation Skills
  • HIPAA
  • Computer Science
  • Social Media Management
  • Recruiting
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook

Certification

  • Aircraft rescue and firefighting
  • November 2012 to Present
  • Computer science
  • August 2010 to Present
  • Computer knowledge
  • Basic programming
  • Microsoft excel
  • Internet and email
  • Introduction to computers
  • Microsoft spreadsheet

Assessments

  • Warehouse safety — Completed
  • February 2023
  • Using safe practices in a warehouse setting
  • Full results: Completed
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Global Contact Services
05.2024 - Current

Fulfillment Associate

Amazon LLC
09.2021 - 07.2023

EMS And Aviation firefighter

Norman Manley International Airport
11.2012 - 05.2021

Community college - Business

Pre university college

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