Demetrius Cooper
Miramar,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Customer service professional with focus on mentorship and team development. Known for ability to drive service improvements through effective coaching and support. Strong collaborator who adapts to evolving challenges and fosters reliable, results-oriented team. Key skills include communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Remote)
IKEA
Miami, FL
05.2021 - Current
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales & Marketing Manager
Ferrucci Associates
Miami, FL
12.2020 - Current
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Analyzed sales and marketing data for improved strategies.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Excelled in territory management, optimizing travel routes for maximum client engagement and time efficiency.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 85% in sales.
Sales Representative
Direct Vehicle Protection
Miami, FL
06.2018 - 05.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased market penetration with introduction of innovative sales tactics.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Education
Broward College
Fort Lauderdale, FL08-2018
High School Diploma -
Cypress Bay High
18600 Vista Park Blvd06-2018
Skills
- Strategic planning
- Advertising campaigns
- Sales presentations
- Employee retention
- Business development
- Team recruiting and onboarding
- Brand marketing
- Staff training and development
- Microsoft outlook
- Microsoft powerpoint, excel, and Word
Timeline
Customer Service Representative (Remote)
IKEA
05.2021 - Current
Sales & Marketing Manager
Ferrucci Associates
12.2020 - Current
Sales Representative
Direct Vehicle Protection
06.2018 - 05.2021
Broward College
High School Diploma -
Cypress Bay High