Demetrius Denmark
Orlando,FL
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
Overview
12
12
years of professional experience
Work History
Short Term Disability Analyst
The Hartford
02.2024 - Current
- Providing professional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
- Working within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim
- Developing and executing a claim and disability management strategy for each claim to appropriately manage claim liability while providing responsive and caring customer service
- Investigate, secure and analyze information pertaining to claimants’ medical condition, occupational demands, insured status
- And other policy provisions to accurately determine eligibility for, and entitlement to disability benefits
- Participating in training sessions, and team meetings to stay informed on policies, procedures, and best practices
- Effectively and professionally representing the company in all interactions
- Making and communicate disability decisions and issuing correct benefits for new and continuing claims
- Ensuring claims are managed to the correct payment duration
- Jumbo high profile Account Management Complex Medical Management
Flight Attendant
Delta Airlines
03.2016 - 01.2024
- Ensuring the safety and comfort of passengers while providing exceptional customer service
- Participating in preflight briefings and in-flight responsibilities
- Demonstrate the use of safety and emergency equipment and ensure safety requirements are met
- Preparing and serving beverages, snacks, and meals
- Answering questions while assisting passengers, when necessary, particularly those with special needs
- Comfort and reassure passengers during the flight when an aircraft experience delays or hits turbulence
- Administer and coordinate emergency procedures or provide emergency care when needed
- Respond to and provide clear and accurate directions to passengers in the event of an emergency
- Flight leader duties and responsibilities
- Medical management emergencies
- Traveling worldwide
- Security briefing and instructions.
Long Term Disability Case Manager
Sedgwick
11.2012 - 02.2016
- Supported the development of new claims management software, providing valuable input based on experience and expertise in disability claims handling
- Build strong relationships through regular follow-ups and updates on claim status
- Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process
- Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case
- Verified client information by analyzing existing evidence on file
- Calculated adjustments, premiums and refunds
- Contacted insurance carriers to discuss policies and individual patient benefits
- Posted payments to accounts and maintained records
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Medical Assistant -
Everest University
Skills
- Ability to Keep Customer #1
- Analytical Thinking
- Documentation And Reporting
- Analyzing Information
- Data Entry
- Customer Service Oriented
- Metrics Driven
- Relaying Complex Information
- Strategic Planning
- Statistic analysis expertise
- Excellent Leadership Skills
- Display Commitment
- Problem Solving
- Productive
- Resolving Conflict
- Detailed Computer Skills
Timeline
Short Term Disability Analyst
The Hartford
02.2024 - Current
Flight Attendant
Delta Airlines
03.2016 - 01.2024
Long Term Disability Case Manager
Sedgwick
11.2012 - 02.2016
Medical Assistant -
Everest University