Dedicated to streamlining operations and promoting organizational efficiency, this candidate is a strong leader and problem-solver. With a focus on decreasing costs, they utilize independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Patient Transportation Representative
MD Anderson Cancer Center
02.2021 - Current
Company Overview: https://www.mdanderson.org/
Providing transportation to patients and employees to their desired destination
De-escalate any potential conflict that may arise due to seating issues amongst employees and guests
Providing assistance with boarding the shuttle to patients with mobility issues and medical equipment
Received MD Anderson Award for maintaining a safe, secure, and healthy work environment by adhering to all updated standards and procedures post Covid-19
Collaborate with team to resolve transportation challenges efficiently.
Ranked above satisfactory on employee evaluations
Address client concerns to maintain high service standards.
Coordinated transportation schedules to enhance delivery efficiency.
Improved customer satisfaction by addressing transportation inquiries promptly.
Medical Supply Chain Technician
Ben Taub General Hospital (Harris Health System)
04.2019 - 02.2021
Company Overview: https://www.harrishealth.org/locations-hh/Pages/ben-taub.aspx
Stored medical supplies and prepped the area for use by healthcare personnel and patient care
Followed protocols when transporting used and new biohazardous materials
Performed maintenance on storage areas in accordance to HHS (Harris Health System) guidelines
Responsible for back stocking items for holidays and weekends
Cleaned, audited and supplied code blue (dire situations) crash carts
Conducted monthly team meetings to go over updated protocols and equipment and assigned units
Coordinated inventory management processes to ensure timely availability of materials for operations.
Conducted audits of stock levels to maintain accuracy and prevent shortages.
Monitored product storage conditions for maintaining quality and compliance standards.
Reduced downtime by ensuring proper scheduling of inventory replenishment.
Ensured compliance with safety and regulatory standards, promoting a secure work environment.
Monitor Support Technician
Boston Scientific Cardiac Diagnostics, Inc.
09.2017 - 12.2017
Company Overview: https://www.cdx.bostonscientific.com/us/en/home.html
Assisting customers with troubleshooting their heart monitor devices over the phone
Ordering customers adhesive skin patches when needed
Escalating customers to advanced technicians when needed
Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
Reduced false alarms through regular calibration of monitoring equipment, minimizing disruptions to patient care.
Enhanced customer satisfaction by vigilantly addressing and resolving issues.
Education
Associate of Arts - Liberal Arts
Houston Community College
Houston, Texas
High School Graduate -
Westside High School
Houston, Texas
01.2011
Skills
Transportation logistics
Route planning
Fleet management
Customer service
Data entry
Supply chain
Inventory management
Relationship building
Strong work ethic
Teamwork and collaboration
Reliability
Excellent communication
Occupations
Patient Transportation Representative, MD Anderson Cancer Center, Providing transportation to patients and employees to their desired destination., Creating the weekly schedule for fellow representatives., De-escalate any potential conflict that may arise due to seating issues amongst employees and guests., Providing assistance with boarding the shuttle to patients with mobility issues and medical equipment., Received MD Anderson Award for maintaining a safe, secure, and healthy work environment by adhering to all updated standards and procedures post Covid-19., Ranked above satisfactory on employee evaluations., 1155 Pressler Street, Houston, Texas, 77030, 02/01/21, Present, 877-632-6789, https://www.mdanderson.org/
Medical Supply Chain Technician, Ben Taub General Hospital (Harris Health System), Stored medical supplies and prepped the area for use by healthcare personnel and patient care., Ordered, dated, and audited various forms of inventory consisting of IV infusion pumps, syringes, wound vacs, sanitary products, and other supplies for a functional hospital room., Followed protocols when transporting used and new biohazardous materials., Performed maintenance on storage areas in accordance to HHS (Harris Health System) guidelines., Supervised the needs of each department, oversaw supplies did not go below 20% of functionality., Responsible for back stocking items for holidays and weekends., Cleaned, audited and supplied code blue (dire situations) crash carts., Conducted monthly team meetings to go over updated protocols and equipment and assigned units., 1504 Ben Taub Loop, Houston, TX, 77030, 04/01/19, 02/01/21, 713-873-3654, https://www.harrishealth.org/locations-hh/Pages/ben-taub.aspx
Monitor Support Technician, Boston Scientific Cardiac Diagnostics, Inc., Assisting customers with troubleshooting their heart monitor devices over the phone., Ordering customers adhesive skin patches when needed., Escalating customers to advanced technicians when needed., 1717 N Sam Houston Pkwy W, Houston, TX, 77038, 09/01/17, 12/01/17, 888-747-1442, https://www.cdx.bostonscientific.com/us/en/home.html