Demetrius houston
Charlotte,NC
Summary
Experienced Corporate Culture Consultant with a proven track record in transforming organizational environments. Specialize in designing and implementing strategic initiatives that foster positive, inclusive, and productive workplace cultures. Adept at assessing company needs, developing tailored programs, and leading change management efforts to enhance employee engagement, collaboration, and overall performance. Strong background in organizational development, leadership training, and team dynamics. Passionate about driving sustainable cultural transformations that align with business goals and values.
Overview
18
18
years of professional experience
Work History
Change Owner Manager
Asurion
12.2022 - Current
- Introduce new methods, practices, and systems to reduce turnaround time
- Establish, optimize and enforce business policies to maintain consistency across industry operations.
Organizational Development Consultant
Stay Rooted
07.2018 - 09.2020
- I specialize in shaping and nurturing the values, behaviors, and practices that define the company’s environment and overall ethos
- 25% change in retention from 65% - 90%
Technical Support
Asurion
04.2016 - 08.2020
- Resolve issues related to computers, phones, tablets, modems, internet, networks, and software
- Managed high levels of call flow and responded to various technical support needs.
Workforce Analyst
CVS Caremark
08.2015 - 03.2016
- Manage overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
Special Projects Manager
Auto Zone Warehouse
02.2013 - 09.2015
- Established clear benchmarks for performance and monitored individual and team progress.
- Performed work according to project schedules and established quality standards.
- Monitored and reported on project risks and proposed solutions.
- Identified communication channels to set roadmap to distribute information.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Completed multiple tasks simultaneously to optimize project completion.
Assistant Store Manager
Auto Zone Auto Parts
09.2012 - 02.2013
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained new employees on proper protocols and customer service standards.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Loss Prevention
Best Buy
02.2009 - 02.2011
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Installed and maintained covert security equipment.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
Sales Lead Keyholder
Champs Sports
11.2006 - 05.2009
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained and mentored new employees.
Education
Bachelor of arts - Criminal Justice
Tennessee State University
Nashville, TN05.2016
Skills
- Project Management
- Change Management
- Diversity and inclusion initiatives
- Leadership training
- Motivational Leadership
- Performance Goals
- Change Management Process
- Employee Engagement Strategies
- Communication and interpersonal skills
Timeline
Change Owner Manager
Asurion
12.2022 - Current
Organizational Development Consultant
Stay Rooted
07.2018 - 09.2020
Technical Support
Asurion
04.2016 - 08.2020
Workforce Analyst
CVS Caremark
08.2015 - 03.2016
Special Projects Manager
Auto Zone Warehouse
02.2013 - 09.2015
Assistant Store Manager
Auto Zone Auto Parts
09.2012 - 02.2013
Loss Prevention
Best Buy
02.2009 - 02.2011
Sales Lead Keyholder
Champs Sports
11.2006 - 05.2009
Bachelor of arts - Criminal Justice
Tennessee State University