Demetrius Keys
Clinton,MS
Summary
Dynamic general manager with extensive experience in staff supervision and employee training. Proven track record in enhancing team performance and customer engagement through strategic inventory management and effective communication. Recognized for strong problem-solving abilities that drive operational efficiency.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Amazon
Canton, MS
08.2025 - Current
- Stowed items individually into pods, ensuring organized storage and retrieval.
- Adhered to safety protocols, ensuring secure working environment.
- Supported inventory management by scanning items with handheld devices, enhancing accuracy.
- Performed quality checks on items pre-shipment to ensure accuracy and compliance.
- Utilized pallet jacks for efficient movement of items within the warehouse.
- Inspected damaged goods before disposal or vendor return.
- Loaded and unloaded packages from delivery trucks and storage locations.
Store Manager
AT&T
Brandon, MS
01.2023 - 07.2025
- Analyzed sales reports to identify trends and implement strategies that improved store performance.
- Collaborated with corporate teams on promotional events to drive customer engagement.
- Recruited, trained, and supervised new employees for optimal team efficiency.
- Managed inventory tracking and conducted physical counts to reduce loss.
- Created weekly work schedules for store personnel to optimize staffing and maintain operational flow.
- Balanced sales transactions, reconciled cash, and made bank deposits for operational efficiency.
- Resolved customer complaints to enhance satisfaction and retain loyal customers.
- Updated and maintained store signage and displays to attract customer attention.
General Manager
Diary Queen
Ridgeland, Mississippi
12.2015 - 01.2023
- Oversaw daily operations, achieving service efficiency and enhancing customer satisfaction.
- Handled all facets of daily business operations, encompassing budgeting, staffing, and sales.
- Managed staff scheduling, optimizing workforce productivity during peak hours.
- Created schedules and monitored payroll, ensuring adherence to budget constraints.
- Implemented inventory management procedures to maintain stock levels and minimize waste.
- Developed training programs for new employees, improving overall service quality.
- Trained employees on organizational duties and procedures, ensuring compliance and improving service quality.
- Identified customer needs promptly to enhance service delivery and satisfaction.
Education
High School Diploma -
Murrah High School
Jackson, MS05-2018
Some College (No Degree) - Fashion Design
Hinds Community College
Raymond, MSSkills
- Inventory control
- Order fulfillment
- Equipment operation
- Safety compliance
- Data entry
- Time management
- Multitasking and organization
- Team collaboration
- Onboarding support
- Problem solving
- Effective communication
- Verbal communication
Timeline
Warehouse Worker
Amazon
08.2025 - Current
Store Manager
AT&T
01.2023 - 07.2025
General Manager
Diary Queen
12.2015 - 01.2023
High School Diploma -
Murrah High School
Some College (No Degree) - Fashion Design
Hinds Community College