Demetrius Morgan
Revere,USA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
Work History
Security Site Supervisor
Securitas/Harvard
Cambridge , MA
01.2024 - Current
- Conducted security assessments and identified areas of vulnerability.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Developed detailed reports on incidents and submitted them to management for review.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
- Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
- Maintained records of employee attendance, shift changes, vacation requests.
- Oversaw the maintenance of access control systems ensuring they are up-to-date with latest technology trends.
Santander Security Command Center Supervisor
Securitas Security Services USA
Boston, MA
07.2019 - 01.2024
- Conduct new hire training and administer quarterly refresher training to all staff
- Monitor staff performance to proactively identify and address performance issues
- Assign administrative work to staff
- Ensure work is completed accurately and in a timely fashion
- Address customer concerns regarding SOC processes and performance
- Escalate concerns to management
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Administer the weekly schedule to ensure SOC is fully staffed at all times
- Supervisor will be required to hold over during critical staffing times and emergency events
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Santander Security Command Center Alarm Operator
Securitas
Boston, MA
10.2016 - 07.2019
- Monitor holdup, burglar, skimming and communication alarms using MASterMIND alarm monitoring software
- Respond to alarms in accordance with alarm instructions and applicable procedures making sure to document all actions taken
- Escalate major events including robberies, burglaries and skimming attacks to client management as required
- Coordinated with local authorities to smoothly manage disaster response
- Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures
- Act on behalf of client in providing direction to field supervisory staff during incident response and investigation
- Report violations of client security policy to the appropriate supervisory/managerial staff
- Violations may include misuse of company equipment, failure to follow post orders, willful and deliberate dereliction of duty, inappropriate or unprofessional behavior, etc
- Assist with employee terminations and reduction in force projects.
Public Affairs Specialist
United States Marine Corps
Camp Pendleton South, CA
09.2011 - 09.2016
- Wrote speeches, press releases, media responses and public service announcements
- Analyzed data to assess performance of different statements, posts and campaigns
- Produced and distributed videos and other content for digital use
- Established and promoted specific messages on behalf of the USMC
- Produced and distributed internal and external communications
- Assisted with marketing strategy development to increase public awareness and customer engagement
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
Education
No Degree - Business
Benjamin Franklin Institute of Technology
Skills
- Call Center Processes
- Microsoft Dynamics GP
- Disciplinary Action
- Staff Development
- Client Correspondence
- Monitoring
- Multiple-Screen Monitoring
- Detailed Documentation
- Incident Investigation
- Emergency Assistance
- Threat Detection
- Evidence Collection
- Report Writing
Timeline
Security Site Supervisor
Securitas/Harvard
01.2024 - Current
Santander Security Command Center Supervisor
Securitas Security Services USA
07.2019 - 01.2024
Santander Security Command Center Alarm Operator
Securitas
10.2016 - 07.2019
Public Affairs Specialist
United States Marine Corps
09.2011 - 09.2016
No Degree - Business
Benjamin Franklin Institute of Technology
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