Demetrius Nash
Cudahy,WI
Summary
Accomplished industry leader with a proven track record in increasing operational efficiency and customer satisfaction through sound management, leadership, and direction. Experienced in scheduling, facilitating, and documenting team meetings, overseeing quality phone call night management, and implementing quality improvement measures. Highly motivated with a desire to take on new challenges. Committed to finding creative ways to motivate employees to exceed customer service goals. With expertise including staff training and development, performance evaluation, and continuous improvement.
Overview
10
10
years of professional experience
Work History
District Manager
HZ Foods
Milwaukee WI, Wisconsin
04.2024 - Current
- Scheduled, facilitated, and documented monthly supervision sessions and team meetings with staff.
- Ensured all restaurants met or exceeded operational and quality standards.
- Conducted evaluations regularly to ensure operational compliance.
- Provided counsel on improving operational performance.
- Trained Managers in changes in company policy or procedures and ensured proper training of Manager Trainees.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
District Manager/Loan Originator
Self Help Credit Union
Milwaukee, WI
09.2021 - 03.2024
- Monitored daily operations of multiple locations, including scheduling shifts for staff members.
- Analyzed financial data to identify trends and opportunities for improvement.
- Provided training and monitoring related to customer service protocols and expectations.
- Ensured compliance with banking laws and regulations through periodic review of internal policies.
- Created and updated financial reports to present information to leadership teams.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted quarterly performance reviews for branch employees.
- Coordinated approval or rejection of lines of credit or commercial, real estate, or personal loans.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Participated in community events and coordinated large-scale community event planning.
Community President
WaterStone Bank
Milwaukee, WI
04.2020 - 09.2021
- Planned, coordinated, and managed branch administrative and operational tasks.
- Provided constructive feedback and conducted performance reviews.
- Coordinated the updating of phone and computer systems to ensure clear, customer-friendly services.
- Worked with Regional Manager to maintain adequate staff and ensure proper handling of employee situations.
- Conducted interviews, hired, monitored individual progression, evaluated, disciplined, or terminated employees when necessary.
- Oversaw building operations and maintenance, providing updates to leadership regarding safety concerns.
Community Banking President
Old National Bank
Milwaukee, WI
04.2018 - 04.2020
- Acted as a representative of the bank and built relationships with the local community.
- Maintained current knowledge of general economic conditions and industry trends.
- Trained, developed, and evaluated the bank sales team, and enforced corporate policies and procedures.
- Established and maintained relationships with customers and business partners.
- Monitored the overall financial and customer service performance of the bank.
- Participated in community events and coordinated large-scale community event planning.
Multi-unit Branch Manager
BMO Harris Bank
Milwaukee, WI
10.2014 - 04.2018
- Coordinated with other branches to ensure smooth operation across all locations.
- Conducted quarterly performance reviews for branch employees.
- Provided guidance and training to team members to ensure proper procedures were followed consistently.
- Ensured compliance with banking laws and regulations through periodic review of internal policies.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Managed multiple branches, ensuring consistent quality and service across locations.
Education
High School Diploma -
Bay View High School
Milwaukee, WI06-2004
Skills
- Strategic Planning
- Operations Oversight
- Financial Management
- Project Management
- Staff Recruiting
- Leadership Development
- Compliance Monitoring
- Budget Management
- Team Development
- Data Analytics
- Employee Recruitment and Hiring
- Operating Plans Development
- Outreach and community engagement
Timeline
District Manager
HZ Foods
04.2024 - Current
District Manager/Loan Originator
Self Help Credit Union
09.2021 - 03.2024
Community President
WaterStone Bank
04.2020 - 09.2021
Community Banking President
Old National Bank
04.2018 - 04.2020
Multi-unit Branch Manager
BMO Harris Bank
10.2014 - 04.2018
High School Diploma -
Bay View High School
Similar Profiles
Balraj KaurBalraj Kaur
Restaurant Manager at Popeye's Louisiana Kitchen - HZ FoodsRestaurant Manager at Popeye's Louisiana Kitchen - HZ Foods
Feroza AzizFeroza Aziz
Team Member at Popeye's Louisiana Kitchen - HZ FoodsTeam Member at Popeye's Louisiana Kitchen - HZ Foods
Joe ValverdeJoe Valverde
Safety Supervisor at HZ ServicesSafety Supervisor at HZ Services