Naima Shaqra
Cudahy,WI
Summary
Dynamic IT Support Associate with a proven track record at ITMD - City of Milwaukee, excelling in technical support and troubleshooting. Adept at enhancing customer service and implementing effective solutions, I utilize my strong problem-solving abilities and advanced software installation skills to drive operational success and enhance user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT support Associate
ITMD- City of Milwaukee
Milwaukee, Wisconsin
11.2021 - 11.2022
- Configured and maintained desktop systems, ensuring optimal performance for users.
- Provided technical support for city departments to resolve IT issues.
- Performed regular system backups to ensure data integrity in case of disaster recovery scenarios.
- Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
Manager
Pita Palace Mediterranean Cuisine
Milwaukee, Wisconsin
08.2018 - 11.2021
- Developed and implemented effective strategies to expand the customer base and increase sales.
- Developed strategic partnerships to enhance market presence and drive sales growth.
- Installed and configured hardware and software for end users.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Business Owner
Self-employed
01.2012 - 07.2017
- Managed daily operations and coordinated activities of business functions.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial planning, budgeting, and expense tracking for sustainability.
- Trained and mentored staff on customer service best practices and operational procedures.
Education
Bachelor's degree - Information Science and Technology
University of Wisconsin-Milwaukee
Milwaukee, WI05.2022
Associate of Arts and Sciences - AAS -
Milwaukee Area Technical College
Milwaukee, WI01.2020
Skills
- Customer service management
- Software installation
- Technical support
- Troubleshooting hardware
- Sales strategy development
- Documentation skills
- Project Support
- Helpdesk operations
- IT ticket documentation
- Communication skills
- Technical support and troubleshooting
- Problem solving
- Time management
- Data analysis
- Process improvement
- Shipping procedures
Websites
Certification
- Senior Capstone-Project
- COMP TIA A+
- Becoming a Product Manager - LinkedIn
- Six Sigma Foundations - LinkedIn
- UX Research for Agile Teams - LinkedIn
- Programming Foundations: Software Testing/QA - LinkedIn
Accomplishments
- Honors Student
Languages
English
Professional
Arabic
Professional
References
References available upon request.
Timeline
IT support Associate
ITMD- City of Milwaukee
11.2021 - 11.2022
Manager
Pita Palace Mediterranean Cuisine
08.2018 - 11.2021
Business Owner
Self-employed
01.2012 - 07.2017
Bachelor's degree - Information Science and Technology
University of Wisconsin-Milwaukee
Associate of Arts and Sciences - AAS -
Milwaukee Area Technical College
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