Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEMETRIUS SMITH

Columbus

Summary

To utilize my skill set and experience to advance my career and grow professionally, while simultaneously contributing to the growth and improvement of operations at the company I am employed by

Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.

Overview

12
12
years of professional experience
1994
1994
years of post-secondary education

Work History

Accommodations Specialist

Sedgwick
06.2021 - Current
  • Reviews and approves, and/or negotiates accommodations requests for claimants in accordance with regulations of the ADAAA.
  • Works closely with claimants, colleagues, employers and physicians to ensure timely and efficient approval and processing of documentation

Direct Care Coordinator

United Healthcare Group
02.2020 - 06.2021
  • Served as single point of contact for the customer, providing concierge-like, white-glove level service to form a strong relationship and eliminate unnecessary complications and burdens; provided effective resolutions to customer issues in a timely manner

Donor Floor Supervisor

Octapharma Plasma
07.2017 - 02.2020
  • Managed daily center operations on the donor floor while ensuring compliance and quality assurance
  • Assisted with HR duties, including hiring, training, disciplinary action, policy enforcement and employee performance evaluations
  • Was acknowledged as Employee of the Month three times during tenure, and chosen to lead a team for the 'Train the Trainer' program

Sample Control Specialist

Test America Laboratories
11.2013 - 06.2017
  • Logged and tracked the receipt and shipment of all samples in and out of the lab and used a lab management system for tracking purposes
  • Determined priority level and appropriate testing procedure of samples following a chain of command

Education

Lima Sr. High
Lima, OH

Skills

  • Critical thinking
  • Analyzing
  • Leadership
  • Training
  • Interpersonal relationship building
  • Accommodations negotiation
  • Claims processing
  • Quality assurance
  • Customer relationship management

Timeline

Accommodations Specialist

Sedgwick
06.2021 - Current

Direct Care Coordinator

United Healthcare Group
02.2020 - 06.2021

Donor Floor Supervisor

Octapharma Plasma
07.2017 - 02.2020

Sample Control Specialist

Test America Laboratories
11.2013 - 06.2017

Lima Sr. High

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