DEMETRIUS SMITH
Columbus
Summary
Leveraged skills and experience to drive career advancement and enhance operational efficiency.
Assisted teams in completing projects with a results-driven mindset. Supported planning and problem-solving efforts throughout several years in the field. Maintained high attention to detail and demonstrated a strong work ethic.
Overview
12
12
years of professional experience
Work History
Accommodations Specialist
Sedgwick
06.2021 - Current
- Reviews and approves, and/or negotiates accommodations requests for claimants in accordance with regulations of the ADAAA.
- Works closely with claimants, colleagues, employers and physicians to ensure timely and efficient approval and processing of documentation
Direct Care Coordinator
United Healthcare Group
02.2020 - 06.2021
- Served as single point of contact for the customer, providing concierge-like, white-glove level service to form a strong relationship and eliminate unnecessary complications and burdens; provided effective resolutions to customer issues in a timely manner
Donor Floor Supervisor
Octapharma Plasma
07.2017 - 02.2020
- Managed daily center operations on the donor floor while ensuring compliance and quality assurance
- Assisted with HR duties, including hiring, training, disciplinary action, policy enforcement and employee performance evaluations
- Was acknowledged as Employee of the Month three times during tenure, and chosen to lead a team for the 'Train the Trainer' program
Sample Control Specialist
Test America Laboratories
11.2013 - 06.2017
- Logged and tracked the receipt and shipment of all samples in and out of the lab and used a lab management system for tracking purposes
- Determined priority level and appropriate testing procedure of samples following a chain of command
Education
High School Diploma - General Studies
Lima Sr. High
Lima, OH05.1993
Skills
- Applied critical thinking skills to analyze complex problems and develop effective solutions
- Conducted comprehensive analysis to identify trends and insights
- Directed team initiatives to foster collaboration and drive project success
- Facilitated comprehensive training sessions to enhance team skills and knowledge
- Cultivated and strengthened interpersonal relationships to enhance collaboration and teamwork
- Facilitated negotiations for accommodations to ensure optimal client satisfaction
- Executed claims processing operations to ensure timely and accurate resolution of customer requests
- Supported quality assurance processes to maintain product standards and compliance Assisted in identifying defects and implementing corrective actions Collaborated with team members to enhance testing procedures and improve overall quality
- Oversaw customer relationship management initiatives to enhance client satisfaction
Timeline
Accommodations Specialist
Sedgwick
06.2021 - Current
Direct Care Coordinator
United Healthcare Group
02.2020 - 06.2021
Donor Floor Supervisor
Octapharma Plasma
07.2017 - 02.2020
Sample Control Specialist
Test America Laboratories
11.2013 - 06.2017
High School Diploma - General Studies
Lima Sr. High