Demetrius Starlette Jackson
Overview
19
19
years of professional experience
Work History
Test Coordinator & Systems Administrator
Military Entrance Processing Station
Fort Sam Houston, TX
04.2022 - Current
- Managed cross-functional scheduling and eligibility verification for multiple partner organizations, ensuring a seamless operational flow.
- Serve as the primary point of contact for administrators, staff, and applicants regarding testing procedures and documentation requirements.
- Analyze testing and operational data using automated systems to generate reports and support decision-making.
- Review and audit records to ensure compliance with federal regulations, privacy standards, and organizational policies.
- Troubleshoot administrative and system-related issues while providing technical and customer support.
- Maintain accurate digital records and ensure secure handling of confidential information.
Transportation & Billing Systems Assistant
Military Entrance Processing Station
Fort Sam Houston, TX
08.2016 - Current
- Coordinated travel arrangements, transportation schedules, and lodging accommodations for applicants and personnel.
- Assisted travelers with itineraries, travel documentation, transportation details, and schedule changes.
- Reviewed and processed travel requests, reimbursements, billing records, and authorizations with a high level of accuracy.
- Communicated with applicants, transportation providers, and internal departments to resolve travel-related issues and delays.
- Maintained detailed travel and financial records while ensuring compliance with organizational policies and procedures.
- Provided customer service support by answering questions related to travel logistics, reimbursements, and scheduling.
Human Resources Assistant
Madigan Medical Center
Fort Lewis, WA
06.2015 - 06.2016
- Maintained and audited electronic personnel records to ensure data accuracy and compliance.
- Provided technical support and troubleshooting assistance for HR database systems and digital records.
- Researched policies and procedures to support HR operations and resolve record discrepancies.
- Generated reports and managed personnel documentation while meeting strict deadlines.
- Assisted employees with administrative processes, records updates, and documentation requests.
- Maintained confidentiality of employee information and sensitive personnel records.
Test Administrator
Military Entrance Processing Station
Seattle, WA
08.2011 - 04.2015
- Administered computerized exams and processed applicant testing data using secure automated systems.
- Maintained accountability and security for confidential testing materials and records.
- Verified applicant identity and documentation prior to testing.
- Corrected database and system errors to maintain accurate records and reporting.
- Uploaded and managed digital files within centralized databases.
- Assisted applicants by explaining testing procedures and resolving administrative issues.
Human Resources Supervisor
US Army
APO, AP
02.2007 - 06.2011
- Supervised administrative staff and coordinated daily workflow operations.
- Managed personnel records and ensured compliance with organizational policies and regulations.
- Conducted audits of database entries and documentation to maintain data accuracy and integrity.
- Oversaw secure digital records management and backup procedures for sensitive information.
- Assisted employees with payroll, benefits, personnel actions, and administrative inquiries.
- Prepared reports and tracked personnel actions to support operational readiness.
Timeline
Test Coordinator & Systems Administrator
Military Entrance Processing Station
04.2022 - Current
Transportation & Billing Systems Assistant
Military Entrance Processing Station
08.2016 - Current
Human Resources Assistant
Madigan Medical Center
06.2015 - 06.2016
Test Administrator
Military Entrance Processing Station
08.2011 - 04.2015
Human Resources Supervisor
US Army
02.2007 - 06.2011