Summary
Overview
Work History
Education
Skills
Timeline
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Demetruia Bolston

Demetruia Bolston

Atlanta,GA

Summary

Dynamic customer service professional with a proven track record at Car Max, excelling in active listening and critical thinking. Enhanced customer satisfaction through efficient problem resolution and meticulous data entry. Adept in payment processing and call center operations, consistently improving service delivery and ensuring compliance with company standards.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Car Max
Atlanta Ga
05.2024 - 01.2026
  • Assisted customers with vehicle selection and purchasing decisions, ensuring a positive buying experience.
  • Resolved customer inquiries and concerns efficiently through phone and in-person interactions.
  • Maintained accurate documentation of customer transactions within CRM software, enhancing data integrity.
  • Collaborated with team members to streamline processes, improving service delivery efficiency.
  • Handled payment processing and financing options, ensuring compliance with company policies.

Security Officer

Securitas Security Services USA
Atlanta, GA
2022 - 2023
  • Monitored premises to ensure safety and security protocols were followed.
  • Conducted routine patrols to identify potential security risks and hazards.
  • Responded quickly to incidents, providing assistance and coordinating with emergency services.
  • Prepared detailed reports on daily activities, incidents, and observations for management review.

Education

High School Diploma -

Youth Build
Atlanta, GA
12.2016

Skills

Customer service

Active listening

Critical thinking

Data entry

Call center experience

Computer proficiency

Microsoft Excel

Payment processing

Call center operations

Microsoft outlook

Follow-up skills

Timeline

Customer Service Representative

Car Max
05.2024 - 01.2026

Security Officer

Securitas Security Services USA
2022 - 2023

High School Diploma -

Youth Build