Demetruis Watson
Webster,TX
Summary
Dynamic and results-oriented Lead CSR at Fogo De Chao. Proven track record in complaint handling and follow-up, commitment to effective multitasking and organization in a fast-paced environment.
Qualified with solid background in customer service leadership. Demonstrated ability to lead teams effectively while ensuring client satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Lead CSR
Fogo De Chao
Friendswood, TX
11.2015 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
Education
GED -
Baltimore Talent Development High
Baltimore 05.2012
Skills
- HUMILITY
- Customer service
- Team development
- Adaptability and flexibility
- Time management
- Problem-solving
- INTEGRITY
- Decision-making
- Follow-up skills
- Conflict resolution
- Client relations
- TEAM WORK
- Multitasking and organization
- Team collaboration
- Service standard compliance
- EXCELLENCE
- Money handling
- Product knowledge
- Store maintenance
- POS systems expert
- DEIXA COMIGO
Timeline
Lead CSR
Fogo De Chao
11.2015 - Current
GED -
Baltimore Talent Development High