Demetrus Thompson

• Conduct initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
• Track client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.
• Educate clients on various aspects of health and wellness, empowering them to make informed decisions about their wellbeing.
• Hold clients accountable and motivated them to stay on track with fitness goals with positive and empathetic approach.
• Utilize effective record-keeping system for tracking customer information.

• Managed human resources operations by recruiting, selecting, orienting, training, coaching, counseling, & disciplining staff.
• Developed strategies & plans to improve customer service, drive store sales, & increase profitability.
• Established a positive store culture focused on teamwork, customer service excellence, & continuous improvement initiatives.

• Developed personalized fitness programs for clients to meet weight loss, strength training, and endurance goals.
• Conducted fitness assessments, identified client needs, and adjusted workout plans accordingly.
• Ensured client safety during workouts by demonstrating proper exercise techniques and closely monitoring form.
• Boosted client motivation and commitment by offering ongoing support, guidance, and advice throughout their fitness journey.
• Maintained accurate records of client progress to track improvements over time and adjust training programs as needed.

Office Manager

• Manage office operations, ensuring high productivity & adherence to deadlines & standards.
• Serve as member of leadership team to assist in developing long-term strategic goals & direction of company.
• Establish & enforce team policies, procedures, & client relations standards.
• Collaborate with other teams, including sales & marketing, teams to uncover new business opportunities & strategic partnerships for growth.

Technical Solutions Manager

• Manage research, development, & implementation of technical solutions to improve business operations.
• Recommend enhancements to technical platforms & software, optimizing decision-making processes.
• Provide first-level technical support & collaborate with executives to mitigate technical issues, improving system performance & reliability.
• Evaluate solution strategies & advise on how they can optimize business processes.
• Educate team members on emerging AI concepts, updates, & practical applications tailored to their specific roles within the company.

• Managed payroll processing, maintained accurate employee and payroll records within the HRIS, and ensured compliance with data standards.
• Analyzed operating costs, evaluated company needs, and implemented cost-saving strategies.
• Oversaw comprehensive record-keeping for payroll, insurance, banking, receivables, payables, and general ledger.
• Collaborated with financial advisors and banks to manage and optimize capital resources.

• Performed audits of field service records and maintained historical and career documentation for active and reserve Marines.
• Assisted Marines with resolving service record errors and made service record adjustments.
• Trained new clerks on USMC procedures and software tools effectively contributing to their integration into the team.