Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards
Timeline
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Demi Espinoza

El Paso

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress

Wing Daddies
08.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Army Reservist

U.S Military
01.2017 - 01.2025
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Insurance Agent

Farmers Insurance
08.2022 - 09.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Caregiver

Rosetta living center
12.2021 - 08.2022
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

High School Diploma -

Socorro High School
El Paso, Texas

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Payment Processing
  • Accurate money handling

Certification

Military Education, U.S military, 01/2017, 01/2025

Completed Basic Leadership Course and graduated in January 2023.

Completed six month of basic training and AIT to become a 25U which is a Signal Support Specialist.


Accomplishments

  • Organized
  • Detail oriented
  • Customer Service
  • Communication
  • Integrity
  • Compliance
  • Demonstrated proficiency in operating and maintaining military equipment such as vehicles, weapons, and communication devices
  • Participated in regular training exercises to maintain combat readiness and physical fitness levels
  • Responsible for ensuring adherence to military regulations and protocols to maintain a professional and disciplined environment
  • Provided compassionate and personalized care for elderly clients, assisting with daily activities such as grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients and their families, fostering trust and open communication to understand and meet their individual needs and preferences.
  • Led successful business development efforts by cultivating and maintaining relationships with clients to drive revenue growth
  • Collaborated with team members to streamline internal processes and enhance overall operational efficiency for the agency
  • Demonstrated strong multitasking abilities by managing multiple tables at once, accurately inputting orders into the POS system, and delivering food and beverages promptly
  • Proficient in accurately counting and handling large sums of cash on a daily basis
  • Knowledgeable in detecting and preventing counterfeit currency and fraudulent activities
  • Experienced in processing credit card transactions and monitoring cash flow

Awards

Army Acheivement Medals, U.S Military, 10/2023, Received recognition for going out of my way to make sure the task assigned was completed. Received recognition for being the only S6 personnel to setup communications in a field while training and manning 8 radios alone in exercises that demonstrate the units deployment readiness.

Timeline

Waitress

Wing Daddies
08.2022 - Current

Insurance Agent

Farmers Insurance
08.2022 - 09.2023

Caregiver

Rosetta living center
12.2021 - 08.2022

Army Reservist

U.S Military
01.2017 - 01.2025

High School Diploma -

Socorro High School
Demi Espinoza