Demi Garcia Huerta
Saint Paul,MN
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Digital Banking Specialist
U.S Bank
Saint Paul, MN
06.2022 - Current
- Provide Digital Banking expertise for employees as they serve customers with Digital Banking needs, including hardware and software troubleshooting and diagnosis.
- Pull Digital Banking reports and perform manual clean-up of data (inactive, eStatement changes, removing closed accounts from Bill Pay, etc.)
- Be one of the go-to people for Digital Banking knowledge in the bank, including knowledge of processes, systems, policy, and procedures.
- Process Digital Banking operational functions; complete and maintain Digital Banking product and service documentation, procedures, and forms.
- Assist in developing and maintaining training on online banking products and act as a resource for employees.
Document Review Clerk
U. S Bank
Saint Paul, MN
02.2022 - 06.2022
- Research and Clerical work pertaining to collateral files and documents.
- Reviewed mortgage documents, e.g mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments for accuracy and noting exceptions on SOR.
- Data entry and generate reports.
- Sorting and organizing files in alphanumeric order.
- Meet deadlines and daily production requirements.
Criminal Specialist, Screening Operations
MRI Real Estate Software
Remotely, Minnesota
07.2021 - 10.2021
- Review criminal history and other public data reports to facilitate tenant background screening process.
- Responsible for going to various government websites, interpreting court records and transferring them accurately into software.
- Experience with internet research and attention to detail are main requirements.
- Review and update tenant screening applications as needed with information verified and validated throughout screening process.
- Co-validate government issued IDs, driver’s licenses, and other forms as needed to facilitate identification validation in tenant background screening process.
Customer Service Representative
Willis Towers Watson
Bloomington, MN
07.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Specialized in retirement services and health benefits.
- Provided bilingual services and worked with multiple clientele’s(Cargill, VCA, Banfield, GPC, Ball and Kroger).
- Worked on more than 500 cases on 90-day calendar. Problem-solving and communicating with clients in regards of any further research or updates of cases.
- Worked in Web-chat along with creating statements and templates for Message Centers. Provided detailed emails of escalations or clients requests.
- Worked in office and transitioned to work from home.
- Scored calls and made reports of other CSRs.
- De-escalated complicated cases and calls.
- Worked together with Human Resources and other organizations to resolve clients problem.
- Specialized with multiple pension plans(Salaried, Meat Solutions, Union Hourly, etc…) and assisted retirees with retirement application.
- Made updates in system of client's record(handled address updates, direct deposit updates, dependent data updates, etc…).
- Specialized in pension and health death reports and handled delicate calls with surviving spouses, family members, power of attorneys, etc…
Front Desk Administrator
Building Resources Corporation
Minneapolis, MN
12.2018 - 01.2019
- Sorted mail and other important data promoting quick delivery of all messages to recipients.
- Greeted 5 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Education
Associate of Arts - Generals
Normandale Community College
Minneapolis, MN06.2019
Associate of Arts - Generals
North Hennepin Community College
05.2018
High School Diploma -
Robbinsdale Armstrong Senior High School
Plymouth, MN06.2017
Skills
- Documentation and reporting
- Office administration
- Customer/Client relations
- Time management
- Verbal and written communication
- Telephone skills
- Data Entry
- Scheduling
- Microsoft Office
- Excel
- Bilingual Spanish Speaker
- Powerpoint
Languages
Spanish
Native or Bilingual
Timeline
Digital Banking Specialist
U.S Bank
06.2022 - Current
Document Review Clerk
U. S Bank
02.2022 - 06.2022
Criminal Specialist, Screening Operations
MRI Real Estate Software
07.2021 - 10.2021
Customer Service Representative
Willis Towers Watson
07.2020 - 07.2021
Front Desk Administrator
Building Resources Corporation
12.2018 - 01.2019
Associate of Arts - Generals
Normandale Community College
Associate of Arts - Generals
North Hennepin Community College
High School Diploma -
Robbinsdale Armstrong Senior High School