Anthony Sherman
Cincinnati,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Digital Banking Specialist
USBank
09.2022 - Current
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Helped customers prepare documents required to complete transactions and process requests.
IT Specialist (Contractor)
Staffmark
11.2021 - 03.2022
- Provide technical support via phones and/or other media as required
- Complete and document all calls in form of Service Tickets through resolution
- Escalate and monitor tickets through Technology support layers to issue resolution
- Dispatch vendors or division contacts as required for on-site repairs
- Analyze and determine magnitude of incident and escalate to management any identified trends affecting customers to reduce overall incidents to customers
- Clearly communicate technical analysis and resolution through written documentation within knowledge base
Billing Specialist
Charter Communications (now Spectrum)
08.2021 - 11.2021
- Provided excellent customer service resolved customers billing inquiries and account issues, adjusting services as requested by customer to meet their needs
Security Analyst
JOHNSON CONTROLS / FIFTH THIRD BANK
05.2018 - 04.2021
- Resolve operational, customer service and/or employee issues
- Interact with external and internal customers via telephone, email and in person
- Work with outside repair technicians, guards, generated work orders etc
- To ensure that signals are received properly and that circuits and signaling devices are restored to normal operations
- Document all alarm activity and subscriber phone calls via PC and activity reports
- Video surveillance and monitoring of security equipment on site
Customer Service Rep
STARTEK/CINCINNATI BELL
10.2017 - 02.2018
- Provide excellent customer service
- Inbound calls for trouble shooting and technical support for video, internet, phone services and billing provided by Cincinnati Bell
LEAD SECURITY OFFICER
AEGIS PROTECTIVE SERVICES
12.2014 - 10.2017
- Performs Security Officer duties along with following post orders and company policies
- Provides lead direction at assigned client site(s) on assigned shift(s); acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations
- Assists with training of Security Officers and review of post orders
- In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts
- Prepares, files, and submits various reports as required
Education
Associates of Arts - Business Fundamentals, Management, Marketing
University of Phoenix
Phoenix, AZ11-2020
Skills
- Communication skills
- Organizational Time Strategies
- Effective Problem Analysis
- Issue Resolution and Investigation
- Timely Execution
- Active Listening
- Emotional Understanding
- Transaction Processing
- Financial Document Preparation
- Claims processing
- Payment Systems Expertise
Certification
- [Microsoft ]- 06/08/2022
Timeline
Digital Banking Specialist
USBank
09.2022 - Current
IT Specialist (Contractor)
Staffmark
11.2021 - 03.2022
Billing Specialist
Charter Communications (now Spectrum)
08.2021 - 11.2021
Security Analyst
JOHNSON CONTROLS / FIFTH THIRD BANK
05.2018 - 04.2021
Customer Service Rep
STARTEK/CINCINNATI BELL
10.2017 - 02.2018
LEAD SECURITY OFFICER
AEGIS PROTECTIVE SERVICES
12.2014 - 10.2017
Associates of Arts - Business Fundamentals, Management, Marketing
University of Phoenix
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