Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sandra Thomas

New Carrollton ,MD

Summary

Dynamic, analytical and results-driven customer service professional who will deliver administrative talent, highly- detailed customer service skills, and passion for helping others to your company.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Digital Banking Specialist

Eagle Bank Corporation
Silver Spring , MD
10.2022 - 06.2023
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.

Internet Banking Specialist

Presidential Bank
Bethesda , MD
03.2011 - 10.2022
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Bachelor of Arts - Behavioral Science

Erskine College
Due West, SC
05.1978

Skills

  • Sorting and Filing
  • Account Services
  • Regulatory Compliance
  • Customer Service-Oriented
  • Payment Processing

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Timeline

Digital Banking Specialist

Eagle Bank Corporation
10.2022 - 06.2023

Internet Banking Specialist

Presidential Bank
03.2011 - 10.2022

Bachelor of Arts - Behavioral Science

Erskine College

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Sandra Thomas