DEMI LEWIS
Farmers Branch
Summary
Reliable Schedule Coordinator with a strong background in customer service and administrative support. Experienced in managing schedules, resolving conflicts, and maintaining smooth operations in fast-paced environments. Known for excellent communication, multitasking, and attention to detail.
Overview
8
8
years of professional experience
Work History
Schedule Coordinator
Mint Dentistry
Dallas
01.2022 - 04.2024
- Speak with patients.
- Schedule their appointments within guidelines.
- Documenting patient information, de-escalate calls.
- Navigate through various EMR and computer systems (including paycom)
- Data entry/input; Converting documents.
Customer Service Representative
Asurion Insurance
Dallas
01.2020 - 01.2021
- Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge
- Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
- Taking inbound calls and outbound calls
- Improved customer satisfaction by actively listening and addressing concerns promptly.
Medical Assistant
Urgent Care2go
Farmers Branch
01.2016 - 01.2020
- Traveling the DFW to patients remote location.
- Administering first aid.
- Testing for sicknesses.
- Administer medication.
- Perform small procedures.
- Assisting the doctors with various medical tools and in various procedures.
- Manage work schedules and medical orders.
- Handling patient information; sensitive data.
- Data entry/input
Education
Diploma -
Naaman Forest High School
Richland Community College
Skills
- Documenting
- Typing
- Navigating through computer systems
- Management
- Troubleshooting
- A passion for providing outstanding customer service
- Ability to prioritize and multi-task, while navigating through multiple business applications
- Strong interpersonal, communication, and problem-solving skills
Awards
- Perfect attendance
- Remaining in top 10 for the past 3 years with MINT Dentistry
Timeline
Schedule Coordinator
Mint Dentistry
01.2022 - 04.2024
Customer Service Representative
Asurion Insurance
01.2020 - 01.2021
Medical Assistant
Urgent Care2go
01.2016 - 01.2020
Diploma -
Naaman Forest High School
Richland Community College