Demi Mitchell
Oklahoma City,OK
Summary
Seasoned Executive Assistant and Operations Manager and collaborative leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Kate’s Angels LLC (Home Health Agency)
2022.01 - Current
- Devised processes to boost long-term business success and increase profit levels and client satisfaction by 20%.
- Reduced financial inconsistencies by assessing and verifying billing invoices and expense reports.
- Managed new hire experience by scheduling and facilitating interviews and training opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinated weekly meeting with CEO to review company performance, and benchmark progress.
- Ensured compliance with HIPAA, state laws and regulations, including safety protocols and disciplinary actions.
Project Coordinator & Executive Assistant
Kate's Angels LLC (Home Health Agency)
2021.09 - 2022.01
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Functioned as primary point of contact between client and staff to effectively coordinate care needs.
- Prepared meeting agendas and transcribed meeting minutes for distribution and record keeping.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Managed executive's calendar and scheduled new client assessments/ meetings to optimize time.
- Maintained professionalism, dependability, and confidentiality in all aspects of the role.
- Maintained appropriate filing of personal and professional documentation.
Medical Assistant & Scribe
Southern Connecticut Women's Healthcare Associates
2019.05 - 2021.06
- Improved quality of care by providing accurate real-time documentation of complex medical information during patient visits and procedures using EPIC EMR software.
- Collected specimens and assisted physician during medical procedures and treatments.
- Reviewed current marketing trends and advertisements to analyze effectiveness of different strategies.
- Performed medical records management, including filing, organizing and scanning documents.
Executive Assistant
PNP (People's National Party- Jamaica)
2017.12 - 2021.08
- Supported executive and broader team efficiently by assisting with standard administrative tasks such as: proofreading documents and researching information to create presentations that are consistent with PNP’s mission.
- Composed correspondence and related documents from handwritten text, speech, or electronic form with high level of accuracy and appropriateness to enhance business processes.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services while ensuring executive's travel preferences and needs were prioritized.
- Provided executive with necessary briefing material prior to meeting, interviews, and travel.
Medical Scribe
Scribe America
2017.01 - 2018.08
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Brand Manager & Sales Strategist
Själ Skincare
2016.06 - 2017.09
- Strengthened luxury brand identity by optimizing social media accounts, which resulted in 80% increase of inbound traffic to online platforms and 25 % increase in revenue within 6 months.
- Managed and developed accounts with an emphasis on revenue generation and increased brand awareness for various distribution channels including: retail stores, e-commerce,apothecaries, and spas
- Monitored online advertising and social media campaigns to assess success of different strategies.
- Worked closely with cross-functional partners to deliver annual operating plan; identified and offered solutions based on S.M.A.R.T objectives.
Intern
Sjal Skincare
2015.11 - 2016.06
- Photographed products and designed original campaigns consistent with brand identity for social media and website.
- Researched industry trends and evaluated competitive products.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Wrote and edited press releases, web blogs, and advertising copy for internal and external audiences.
- Designed visual models and assisted with design grid for Elemental Energy book publication.
Education
Post Baccalaureate Certification - Pre-Medicine
University of Hartford
West Hartford, CT01.2019
Bachelor of Arts - Studio Arts
Hobart & William Smith Colleges
Geneva, NY05.2014
Skills
- Client Documentation
- EMR Systems
- Microsoft Office Suite Expertise
- Budgeting and Cost Control
- QuickBooks
- Calendar and Scheduling Software
- Meeting Planning
- Document Filing and Retrieval
- Project Management
- Bookkeeping and Basic Accounting
- Copywriting
- Graphic Design
- Adobe Photoshop
- Travel Booking Management
- Calendar Maintenance
Certification
- Licensed Home Health Administrator - 2022
- American Heart Association BLS, CPR and AED Certification & First Aid Certification - 2022
Volunteer Work
Volunteer Crisis Counselor
Crisis Text Line, 2020-2022
Timeline
Operations Manager
Kate’s Angels LLC (Home Health Agency)
2022.01 - Current
Project Coordinator & Executive Assistant
Kate's Angels LLC (Home Health Agency)
2021.09 - 2022.01
Medical Assistant & Scribe
Southern Connecticut Women's Healthcare Associates
2019.05 - 2021.06
Executive Assistant
PNP (People's National Party- Jamaica)
2017.12 - 2021.08
Medical Scribe
Scribe America
2017.01 - 2018.08
Brand Manager & Sales Strategist
Själ Skincare
2016.06 - 2017.09
Intern
Sjal Skincare
2015.11 - 2016.06
Post Baccalaureate Certification - Pre-Medicine
University of Hartford
Bachelor of Arts - Studio Arts
Hobart & William Smith Colleges
- Licensed Home Health Administrator - 2022
- American Heart Association BLS, CPR and AED Certification & First Aid Certification - 2022
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