Demi Munoz
San Antonio
Summary
Compassionate Social Worker experienced in case management, client advocacy, and conflict resolution. Enhanced service accessibility through effective community resource navigation and active listening skills. Committed to fostering positive outcomes and delivering impactful support to diverse populations while maintaining high ethical standards.
Overview
3
3
years of professional experience
Work History
Social Worker
Abc Company
San Antonio, TX
01.2025 - Current
- Conducted assessments to identify client needs and develop tailored support plans.
- Facilitated communication between clients and community resources to enhance service accessibility.
- Implemented case management strategies to monitor progress and ensure effective interventions.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained regular contact with clients by calling and visiting clients' homes.
Hospitality Worker
Chick-fil-A
San Antonio, TX
09.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Collaborated with management to optimize workflow processes, reducing wait times during peak hours.
- Trained new team members on operational procedures, enhancing overall team performance and efficiency.
- Operated kitchen equipment efficiently, maintaining food safety standards and quality control.
- Implemented cleanliness protocols across dining area, upholding brand standards for hygiene and presentation.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with a focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
Education
Associate of Science - Social Work
Northwest Vista College
San Antonio, TX02.2033
Skills
- Case management
- Client advocacy
- Family case management
- Community resources
- Self-reflection
- Crisis intervention
- Family support
- Behavioral management
- Crisis intervention
- Compassionate
- Self-awareness
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Social Worker
Abc Company
01.2025 - Current
Hospitality Worker
Chick-fil-A
09.2023 - Current
Associate of Science - Social Work
Northwest Vista College