Demi Phakhamboualavilay
Las Vegas,NV
Summary
Compassionate care technician with significant experience in patient care and support. Strengths include strong communication skills, ability to multitask, and empathetic nature. In previous roles, have made impact by effectively contributing to team-based healthcare delivery that improved patient outcomes.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Inpatient Care Technician, PCT3, Scheduler
Fresenius Medical Care
Las Vegas, Nevada
04.2020 - Current
- Operated hemodialysis machine and resolved technical problems.
- Record patient information, including pre- dialysis, blood pressure, temperature, respiration, pulse also post vitals.
- Able to educate patients on access care and able to explain dialysis treatment procedure to new patients and answer questions.
- Inspect equipment settings and carefully monitor pressure and conductivity. Calculate fluid removal.
- Communicated with primary nurses and nephrologist to ensure adequate dialysis was being given.
- As a pct3 preceptor I trained new team members, providing coaching and developmental support, re-orienting staff on new policies and procedures, and maintaining assigned hospital cleanliness.
- Conducted comprehensive audits of staff performance quarterly and annually to ensure adherence to quality standards.
- Collaborated with management to ensure compliance with policies and delivery of high-quality patient care.
Patient Care Technician
Fresenius Medical Care
Katy, Texas
12.2018 - 03.2020
- Set up hemodialysis machine and troubleshot machine.
- Recorded patient information, including pre-dialysis and post-vitals, to maintain accurate health records.
- Able to educate patients on access care and explain dialysis treatment procedure to new patients and answer questions.
- Inspect equipment settings and carefully monitor pressure, conductivity and calculate fluid removal.
- Executed opening and closing procedures for the facility, ensuring readiness for daily operations.
- Assessed vascular access sites and reported changes to registered nurses.
Patient Care Technician
Fresenius Medical Care
East Antioch, California
04.2017 - 12.2018
- Set up hemodialysis machine and troubleshot machine issues.
- Educated patients on access care and explained dialysis treatment procedures to new patients, addressing their questions.
- Set up hemodialysis machine and troubleshoot machine if needed.
- Inspect equipment settings and carefully monitor pressure and conductivity. Calculate fluid removal.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Identified and reported adverse reactions or changes in patient condition to supervising nurse for timely intervention.
- Discontinued dialysis treatment following established protocols to ensure patient safety. according to established procedures.
- Maintained organized supply inventory to support smooth dialysis operations.
Patient Care Technician
Fresenius Medical Care
San Francisco, California
03.2015 - 03.2017
- Monitored dialysis machines and patient vital signs during treatment sessions.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Monitored patient reactions and machine operation during dialysis treatment.
- Documented treatment details, machine readings, and patient responses in records.
- Verified patient identities and reviewed treatment orders before therapy.
- Responded to alarms and adjusted equipment settings during dialysis procedures.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Cleaned and disinfected equipment, chairs, and work areas between treatments.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Discontinued dialysis treatment according to established procedures.
- Organized and replenished necessary supplies for dialysis procedures to ensure availability during treatments. needed for dialysis procedures in an organized manner.
- Provided emotional support and guidance to patients undergoing dialysis treatment.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
Bank Teller
Chase Bank
Santa Rosa, California
01.2012 - 03.2015
- Assisted customers with personal and business transactions, ensuring accurate processing as ATM and cash dispenser custodian.
- Collaborated effectively with coworkers to create a positive work environment.
- Balanced cash drawer and prepared end-of-day teller reports.
- Maintained secure cash handling and supported branch vault procedures.
- Resolved customer questions about accounts, cards, and branch services.
- Connected customers with appropriate Chase banking products and relationship specialists to enhance their banking experience.
- Entered transactions into computer and issued customer receipts.
- Referred customers to Chase banking products and relationship specialists.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Sales Associate
Wet Seal
Santa Rosa, California
01.2011 - 01.2012
- Greeted customers and provided exceptional customer service.
- Assisted Wet Seal customers with styling advice and fitting room support.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained fitting rooms and efficiently recovered clothing to ensure a neat and inviting shopping environment during peak hours.
- Restocked merchandise and organized sales floor displays to enhance product visibility and customer access.
- Guided customers in locating desired products, answered questions, and offered tailored product advice to improve their shopping experience.
- Initiated customer interactions with a warm greeting to enhance their shopping experience. and provided exceptional customer service.
- Processed shipments and placed new inventory on the sales floor.
- Supported visual merchandising with seasonal signs and product placement.
- Restocked shelves with merchandise to ensure product availability. to maintain inventory levels.
Education
Certified Dialysis Technician
American College of Nursing
Concord, CA 04.2014 - 11.2014
High School Diploma -
Elsie Allen High School
Santa Rosa, CA 09.2005 - 05.2009
Skills
- Dialysis machine operations
- Dialysis initiation and termination
- Vascular access assessment
- Patient condition monitoring
- Electronic health records
- Patient education
- Patient safety protocols
- Detail orientation
- Ability to work quickly and accurately
- Time management
- Teamwork
Certification
- Certified Hemodialysis Technician
- Cardiopulmonary resuscitation (CPR) license
Timeline
Inpatient Care Technician, PCT3, Scheduler
Fresenius Medical Care
04.2020 - Current
Patient Care Technician
Fresenius Medical Care
12.2018 - 03.2020
Patient Care Technician
Fresenius Medical Care
04.2017 - 12.2018
Patient Care Technician
Fresenius Medical Care
03.2015 - 03.2017
Certified Dialysis Technician
American College of Nursing
04.2014 - 11.2014
Bank Teller
Chase Bank
01.2012 - 03.2015
Sales Associate
Wet Seal
01.2011 - 01.2012
High School Diploma -
Elsie Allen High School
09.2005 - 05.2009