Demi Roman
Charleston,SC
Summary
Results-driven Inventory Control Manager with over 7 years of experience in maintaining optimal inventory accuracy and process efficiency, complemented by 15+ years of customer service experience. Demonstrated expertise in inventory management, system utilization, and process improvements, supported by a certification as a Yellow Belt Superuser within the Manhattan WMOS system. Strong analytical skills and attention to detail, with a proven ability to enhance operational efficiency and drive organizational success. Committed to continuous growth and contributing to the success of the organization by leveraging strong leadership, operational expertise, and a customer-focused approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inventory Control Manager
NFI Industries
01.2020 - 04.2024
- Conducted regular audits of inventory to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Achieved a 99.47 Location Accuracy 99.937 Unit Accuracy during our 2023 Physical Inventory
- Certified Yellow Belt Superuser within the Manhattan WMOS system, leading efforts to enhance system utilization and drive process improvements.
- Supported facility start-ups, closures, and provided operational support for the Lowe’s customer account, ensuring seamless transitions and continued service quality
- Validated liabilities through Lowe's Shrink accounts, including Store Claims, DC Transfers, Damages, and Building Cycle Counts, ensuring financial accuracy.
- Processing both Inbound and In-house damages and manifesting templates for liquidation
- Conducted data analysis using Salesforce for accurate record-keeping and reporting, enhancing operational insights and decision-making.
- Optimized warehouse layout for efficient storage and retrieval of items, reducing time spent on locating products during order fulfillment processes.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
Customer Service Representative
NFI Industries
12.2017 - 01.2020
- Efficiently process Inbound/Outbound for Lowe's Special Orders
- Examine shipment contents and compare with records such as manifests, verifying ASN to report accuracy or discrepancies
- Use WMOS system to process, track and create orders
- Receive and respond to customer concern emails
- Cycle Count inventory for building accuracy
- Train new employees the skills and techniques to successfully perform their position
- Develop and organize training manuals, multimedia visual aids, and other educational materials.
Assistant Store Manager
DEBS Shop
11.2012 - 04.2017
- Meet and greet with customers upon entry, while assisting with desired needs and addressing problems/concerns to ensure satisfying shopping experience and build customer confidence
- Maintain a visually appealing and effective display for the entire store, while providing on-hand customer service via store telecommunication
- Regulated employee schedules, cash handling, and developed leadership skills.
Education
Medical Billing & Coding -
Lackawanna College
Scranton, PA06.2016
Business Management -
East Stroudsburg University
05.2013
High School Diploma, General -
East Stroudsburg High School North
Dingmans Ferry, PA06.2011
Skills
- Inventory management
- Warehouse Operations
- Customer Service
- Staff Training
- Teamwork and Collaboration
- Time Management
- Decision-Making
- Manhattan WMOS/UAT Environment
- MS Office
- Data Analysis
Certification
Manhattan Yellow Belt Certification, NFI Industries 2023
Timeline
Inventory Control Manager
NFI Industries
01.2020 - 04.2024
Customer Service Representative
NFI Industries
12.2017 - 01.2020
Assistant Store Manager
DEBS Shop
11.2012 - 04.2017
Medical Billing & Coding -
Lackawanna College
Business Management -
East Stroudsburg University
High School Diploma, General -
East Stroudsburg High School North