Demi Westmaas
Summary
Motivated and service-driven healthcare professional with a strong foundation in nursing, case management, and patient access support. Over 5 years of experience assisting patients in complex medical situations by verifying benefits, performing prior authorizations, and coordinating care. Proficient in Salesforce for managing cases, tracking communications, and documenting benefit determinations. Experienced in working directly with insurance companies to clarify coverage, determine coordination of benefits, and ensure timely approval of services. Known for empathetic communication, clinical accuracy, and a collaborative approach that helps reduce barriers and improve the patient experience. Eager to bring this commitment to Medtronic’s mission of restoring health and enhancing lives.
Overview
8
8
years of professional experience
Work History
Global Case Coordinator
Seven Corners, Inc.
02.2019 - Current
- Assessed pre-existing conditions and verified insurance benefits using clinical and policy criteria.
- Coordinated emergency medical evacuations and repatriations efficiently.
- Delivered compassionate support to patients during crisis situations.
- Collaborated with healthcare providers to arrange urgent medical services.
- Authored clear, medically supported case reviews and documentation.
RN, Acute Care
Kalkaska Memorial Health Center
01.2018 - 01.2019
- Performed patient assessments and administered medications.
- Collaborated with the care team on treatment plans and transitions.
- Provided discharge education and ensured patient safety.
Education
Certified Case Manager -
Commission For Case Manager Certification
09.2021
Bachelor Science - Nursing
Baker College
05.2018
Skills
- Patient-focused communication
- Insurance verification
- Case management
- Clinical decision-making
- Provider and vendor coordination
- Microsoft Office and Salesforce proficiency
- Crisis response
- Critical thinking
- Cross-functional collaboration
Hobbies and Interests
Hobby #1, Hobby #2, Hobby #3, Hobby #4
References
References available upon request.
Timeline
Global Case Coordinator
Seven Corners, Inc.
02.2019 - Current
RN, Acute Care
Kalkaska Memorial Health Center
01.2018 - 01.2019
Certified Case Manager -
Commission For Case Manager Certification
Bachelor Science - Nursing
Baker College
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