Katherine Owen
Delray Beach,FL
Summary
Bilingual and highly adaptable pre-nursing student holding B.A. in Business Marketing with over 4 years of experience in administrative and client-facing roles within restoration services and hospitality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Executive & Operations Coordinator
Joe Taylor Restoration
Delray Beach, FL
03.2023 - 12.2024
- Established and nurtured relationships with clients, internal partners, and referral networks.
- Managed job scheduling and technician dispatch to ensure operational efficiency.
- Coordinated high-volume communication and documentation for insurance service calls.
- Resolved client issues promptly while upholding professionalism.
- Developed and executed outreach strategies to expand customer base and enhance service workflows.
Server
The Ray Hotel
Delray Beach, FL
07.2021 - 06.2023
- - Delivered outstanding customer service in a luxury hotel setting
- - Managed special requests and ensured timely service and order accuracy
- - Assisted in setting up dining areas and large-scale events with attention to detail
- - Resolved guest concerns with professionalism and empathy
Education
Pre-Nursing Coursework
Broward College
Fort Lauderdale, FL05-2028
Bachelor of Arts - Business Marketing
Florida Atlantic University
Boca Raton, FL12.2022
Skills
- Patient-focused communication
- Administrative support and records
- Team collaboration
- MS office
- Medical terminology
- CRM and database familiarity
Certification
- Florida Real Estate License
Languages
- English: Native, - Spanish: Native (Dual citizenship: United States & Argentine)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Account Executive & Operations Coordinator
Joe Taylor Restoration
03.2023 - 12.2024
Server
The Ray Hotel
07.2021 - 06.2023
Pre-Nursing Coursework
Broward College
Bachelor of Arts - Business Marketing
Florida Atlantic University
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