Team Lead
Clarks Shoes
Raleigh , NC
05.2023 - 12.2023
- Managed store operations in the absence of Store Manager and Assistant Manager, achieving a 10% increase in sales.
- Organized merchandise and back stock, ensuring accurate product placement.
- Supervised receipt of shipments, maintaining a clean and efficient work environment.
- Trained and coached employees on policies and procedures.
- Delivered exceptional customer service, consistently receiving positive feedback.
- Upsold additional pairs and accessories, boosting average transaction value.
- Represented the Clarks brand with professionalism.
- Followed loss prevention and shrinkage protocols, reducing losses by 5%.
- Created a supportive and positive work environment for colleagues.
