Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
DeMia Burse

DeMia Burse

Las Vegas,NV

Summary

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

EndZone Bar
01.2024 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Built relationships with vendors to manage orders and negotiate costs.

Server Shift Leader

Applebee's Grill + Bar
08.2021 - 01.2024
  • Cultivated warm relationships with regular customers
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances
  • Oversaw daily operations of service team, delegated tasks, and trained new staff
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes

Bottle Server

LEVEL 1
12.2022 - 05.2023
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.

Bottle Server

Josephine Lounge
01.2021 - 05.2023
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Maintained a clean and organized table area for optimal customer satisfaction.
  • Supported management goals by participating in staff meetings, providing valuable feedback and suggestions for improvement.
  • Contributed to team success by cross-training in various roles such as bartender or hostess when needed.

Education

Associate of Science -

Southern Union State Community College
Wadley, AL
05.2024

High School Diploma -

Las Vegas High School
Las Vegas, NV
05.2020

Skills

  • Problem Solving
  • Decision Making
  • Service-Oriented
  • Reliable and Punctual
  • Cool Under Pressure
  • Ability to Lift 30 Pounds
  • Organization and Attention to Detail
  • Staff Motivation
  • Clear and effective communication
  • High Energy and Stamina
  • Team player attitude
  • Highly reliable
  • Customer service

Certification

CPR Training -2024

Timeline

Bartender

EndZone Bar
01.2024 - 08.2024

Bottle Server

LEVEL 1
12.2022 - 05.2023

Server Shift Leader

Applebee's Grill + Bar
08.2021 - 01.2024

Bottle Server

Josephine Lounge
01.2021 - 05.2023

Associate of Science -

Southern Union State Community College

High School Diploma -

Las Vegas High School

Similar Profiles

CREATE PROFILE
DeMia Burse