DeMia Burse
Las Vegas,NV
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
EndZone Bar
Auburn, AL
01.2024 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Built relationships with vendors to manage orders and negotiate costs.
Server Shift Leader
Applebee's Grill + Bar
Auburn, AL
08.2021 - 01.2024
- Cultivated warm relationships with regular customers
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
Bottle Server
LEVEL 1
2800 Pepperell Pkwy Suite 109, Opelika, AL 36801
12.2022 - 05.2023
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Bottle Server
Josephine Lounge
3277 Buford Hwy NE, Atlanta, GA 30329
01.2021 - 05.2023
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Supported management goals by participating in staff meetings, providing valuable feedback and suggestions for improvement.
- Contributed to team success by cross-training in various roles such as bartender or hostess when needed.
Education
Associate of Science -
Southern Union State Community College
Wadley, AL05.2024
High School Diploma -
Las Vegas High School
Las Vegas, NV05.2020
Skills
- Problem Solving
- Decision Making
- Service-Oriented
- Reliable and Punctual
- Cool Under Pressure
- Ability to Lift 30 Pounds
- Organization and Attention to Detail
- Staff Motivation
- Clear and effective communication
- High Energy and Stamina
- Team player attitude
- Highly reliable
- Customer service
Certification
CPR Training -2024
Timeline
Bartender
EndZone Bar
01.2024 - 08.2024
Bottle Server
LEVEL 1
12.2022 - 05.2023
Server Shift Leader
Applebee's Grill + Bar
08.2021 - 01.2024
Bottle Server
Josephine Lounge
01.2021 - 05.2023
Associate of Science -
Southern Union State Community College
High School Diploma -
Las Vegas High School