Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demia Ransom

Katy,Texas

Summary

Dynamic customer service professional with extensive experience at Walmart and Home Depot, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in payment processing and data entry, consistently contributing to team success in fast-paced environments.

Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.

Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Knowledgeable Desired Position with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.

Overview

4
4
years of professional experience

Work History

Housekeeping

Crothall Healthcare Services
Katy Tx
12.2024 - Current
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Processed transactions accurately using point-of-sale systems to ensure efficiency.
  • Resolved customer complaints by identifying issues and providing effective solutions.
  • Collaborated with team members to maintain a positive and productive work environment.

Administrative Assistant

Clear Vision Youth Center
Sugar Land, TX
05.2022 - 05.2024
  • Managed scheduling and coordinated appointments for staff and clients, ensuring efficient operations.
  • Assisted in preparing reports and documentation for various programs, maintaining accuracy and organization.
  • Supported daily office functions by handling incoming calls, emails, and correspondence effectively.
  • Maintained filing systems and databases, improving accessibility of information for team members.

Customer Service Cashier

Home Depot
Cypress, TX
06.2021 - 05.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided accurate information.
  • Managed cash register operations, ensuring balanced till at end of shifts.
  • Handled returns and exchanges according to company policies, enhancing customer satisfaction.

Customer Service Representative

Walmart
Katy Tx
03.2021 - 2022
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Processed transactions accurately using point-of-sale systems to ensure efficiency.
  • Resolved customer complaints by identifying issues and providing effective solutions.
  • Collaborated with team members to maintain a positive and productive work environment.

Education

Bachelor Of Health Science - Nursing

Galen College of Nursing
Katy, TX

High School Diploma - High School Diploma

Cypress Park
Cypress, TX
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Scheduling
  • Call management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving

Timeline

Housekeeping

Crothall Healthcare Services
12.2024 - Current

Administrative Assistant

Clear Vision Youth Center
05.2022 - 05.2024

Customer Service Cashier

Home Depot
06.2021 - 05.2023

Customer Service Representative

Walmart
03.2021 - 2022

Bachelor Of Health Science - Nursing

Galen College of Nursing

High School Diploma - High School Diploma

Cypress Park