Demien Esquivel
San Antonio,TX
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Home Depot. Proven ability to resolve conflicts effectively while maintaining a strong work ethic. Adept at cash handling and guest engagement, consistently exceeding performance metrics and enhancing customer satisfaction through attentive service and quality control.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dish Washer
Cracker Barrell
05.2024 - Current
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Server
Sea Island
06.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative
Home Depot
05.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Machine Operator
Central Texas Laundry
03.2017 - 07.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
San Antonio Zoo
Customer Service Department
08.2012 - 02.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma - High School
Holmes High School
San Antonio, TX12.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
Accomplishments
Where were I go I tended to move up fast and love to learn new ways to keep me moving up in any company I work for.
Affiliations
Love to work hard and never give up on my work ethic
Certification
Forklift
Food handlers
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Dish Washer
Cracker Barrell
05.2024 - Current
Server
Sea Island
06.2022 - 12.2023
Customer Service Representative
Home Depot
05.2021 - 02.2022
Machine Operator
Central Texas Laundry
03.2017 - 07.2019
San Antonio Zoo
Customer Service Department
08.2012 - 02.2015
High School Diploma - High School
Holmes High School
Similar Profiles
Zita CoronadoZita Coronado
Server/Waitress at Cracker Barrell Old Country StoreServer/Waitress at Cracker Barrell Old Country Store
Trinity WoodardTrinity Woodard
Sales Associate at Cracker Barrell Old Country StoreSales Associate at Cracker Barrell Old Country Store
Serenity RobertsSerenity Roberts
Grill Cook at Cracker Barrell Old Country StoreGrill Cook at Cracker Barrell Old Country Store
Joab RODRIGUEZJoab RODRIGUEZ
Sever at Cracker BarrellSever at Cracker Barrell
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution