Demikia McFadden
Timmonsville,SC
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
11
11
years of professional experience
Work History
Order Selector (Seasonal)
Citi Trends Distribution
Darlington, South Carolina
10.2018 - 12.2018
- Executed precise order selection through handheld scanning devices and manual pick lists.
- Orchestrated picking schedules and priorities by facilitating clear communication among team members.
- Ensured cleanliness and organization within warehouse environment.
- Assembled products for packaging and shipping in alignment with company specifications.
- Utilized handheld scanners to input data for packages.
Warehouse Worker (Temp)
South East Express
Timmonsville, South Carolina
03.2015 - 07.2015
- Adhered to safety protocols to guarantee a secure working environment for all personnel.
- Synergized with team members to effectively accomplish daily tasks.
- Executed packing operations with attention to detail in preparing items for shipment.
- Provided assistance in assuring that containers were safely loaded and unloaded to and from trucking docks.
- Cleared labels from containers, verifying that each container was empty.
Customer Service Representative
One Hour Martinizing
Florence , SC
10.2007 - 02.2011
- Handling incoming calls
- Addressed customer complaints utilizing effective communication and problem-solving skills.
- Facilitated order management and administered customer accounts through company software.
- Preserved detailed logs of customer interactions in database.
- Interacted with customers to establish rapport and elevate overall experience.
- Resolved customer inquiries while delivering accurate information regarding products and services.
- Orchestrated administrative activities involving documentation filing, database updates, and report generation.
- Guided customers through billing procedures, executed payment transactions, and assisted with payment option configurations.
Education
GED -
Poynor Adult Education
Florence, SC04-2012
Some College (No Degree) - Administrative Assistance
Florence-Darlington Technical College
Florence, SCSkills
- Data entry
- Effective communication
- Exceptional customer support
- Problem solving
- Active listening
- Empathy
- Reframing ability
Timeline
Order Selector (Seasonal)
Citi Trends Distribution
10.2018 - 12.2018
Warehouse Worker (Temp)
South East Express
03.2015 - 07.2015
Customer Service Representative
One Hour Martinizing
10.2007 - 02.2011
GED -
Poynor Adult Education
Some College (No Degree) - Administrative Assistance
Florence-Darlington Technical College