Demille Grant
Lahaina
Summary
Proven track record of enhancing customer satisfaction and streamlining service operations, as demonstrated at Momentum Solar and various hospitality roles. Skilled in time management and clear communication, I excel in fast-paced environments, significantly improving service delivery and operational efficiency. My ability to upsell and build relationships has consistently expanded customer bases and increased revenue.
Overview
7
7
years of professional experience
Work History
Busser
The Beach Club Restaurant and Bar
05.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Sales Representative
Momentum Solar
10.2021 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Barista
Aston Kaanapali Shores
06.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Valet Attendant
Marriott Terrytown
12.2023 - 03.2024
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Waiter
Ultimate Grill
07.2021 - 09.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Executed simultaneous table management with exceptional organizational abilities.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Wait Staff Member
Premier Events Catering
09.2020 - 05.2021
Server
A Place 2 Go Restaurant
01.2018 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Highschool Diploma - Biological Sciences
Cornwall College
Jamaica 06.2021
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
Timeline
Barista
Aston Kaanapali Shores
06.2024 - 10.2024
Busser
The Beach Club Restaurant and Bar
05.2024 - Current
Valet Attendant
Marriott Terrytown
12.2023 - 03.2024
Sales Representative
Momentum Solar
10.2021 - 12.2023
Waiter
Ultimate Grill
07.2021 - 09.2022
Wait Staff Member
Premier Events Catering
09.2020 - 05.2021
Server
A Place 2 Go Restaurant
01.2018 - 09.2020
Highschool Diploma - Biological Sciences
Cornwall College
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