Demir Cekovic
East Brunswick,NJ
Summary
Proven leader in logistics and customer service, excelling in roles at RPM Freight Systems LLC and beyond. Mastered organizational and communication skills, driving team collaboration and problem-solving to surpass objectives. Expert in logistics knowledge, demonstrated through optimized operations and performance tracking, ensuring reliability and efficiency in high-demand environments. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
12
12
years of professional experience
Work History
Carrier Sales Representative
RPM Freight Systems LLC
04.2021 - 07.2024
- Serviced existing accounts on regular basis to maximize revenue.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Responded to high volume of phone and email requests to provide logistics information.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
Claims Adjuster
Great Lakes Claims
01.2018 - 02.2020
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Dispatch Coordinator
TDX Trans LLC
01.2017 - 06.2018
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Responded to high volume of phone and email requests to provide logistics information.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Dispatch Manager
Ramiz & D Transport
08.2015 - 01.2016
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Head Server
Sahara Grill
05.2012 - 04.2014
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate of Science - Computer Science
Baker College
Flint, MI05.2014
High School Diploma -
Chippewa Valley High School
Clinton Township, MI06.2012
Skills
- Performance Tracking
- Logistics knowledge
- Customer Service
- Team Collaboration
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Multitasking
- Decision-Making
- Reliability
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Carrier Sales Representative
RPM Freight Systems LLC
04.2021 - 07.2024
Claims Adjuster
Great Lakes Claims
01.2018 - 02.2020
Dispatch Coordinator
TDX Trans LLC
01.2017 - 06.2018
Dispatch Manager
Ramiz & D Transport
08.2015 - 01.2016
Head Server
Sahara Grill
05.2012 - 04.2014
Associate of Science - Computer Science
Baker College
High School Diploma -
Chippewa Valley High School
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