Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demitra Hood

Philadelphia,Pa

Summary

Community Engagement & Operations Professional with 10+ years of experience coordinating high volume onboarding pipelines, conducting outreach, and building strong relationships with families and clients. Skilled in in-home engagement, structured follow up, documentation management, and guiding individuals through complex systems. Proven ability to increase engagement, reduce drop off, and connect individuals to essential services. Currently pursuing Community Health Worker (CHW) certification to expand impact in community health and wellness.

Overview

14
14
years of professional experience

Work History

Founder | Community Liaison & Onboarding Support

DESLO BridgePath Liaison Services
Philadelphia, PA
06.2025 - Current
  • Developed a contracted liaison service model supporting agencies with outreach, onboarding coordination, and engagement strategies
  • Designed frameworks to improve inquiry-to-enrollment conversion and strengthen client follow-through
  • Provided structured communication, documentation readiness support, and progress tracking for families navigating multi-step processes
  • Focused on reducing onboarding drop-off through consistent engagement and relationship-building

Community Engagement & Family Support Specialist

Access Services
Fort Washington, PA
12.2024 - Current
  • Manage a multi-stage onboarding pipeline for prospective foster families from inquiry through approval, ensuring consistent engagement and progress
  • Conduct one-on-one engagement, including in-home visits and ongoing communication, to support families through onboarding and service navigation
  • Serve as a primary liaison, providing step-by-step guidance, deadline tracking, and consistent follow-ups to increase participation and reduce drop-off
  • Track time-sensitive requirements (clearances, physicals, references, insurance, income verification, and training completion) to ensure compliance and readiness
  • Maintain detailed documentation of all client interactions and progress using digital systems, ensuring audit-ready files
  • Provide weekly progress updates and escalate barriers to leadership to improve outcomes and streamline processes
  • Provided comprehensive support to families in crisis, fostering resilience and stability.

Director of Enrollment & Operations

JT Solutions (Multi-Site Childcare Provider)
Philadelphia, PA
02.2015 - 08.2024
  • Directed operations across four childcare sites, supporting over 60 families through enrollment, retention, and ongoing engagement
  • Managed full enrollment pipeline from initial inquiry through intake, documentation, placement, and continued family communication
  • Supervised 12–15 staff members and maintained structured, supportive environments for families and children
  • Coordinated events and engagement initiatives to strengthen family relationships and participation
  • Oversaw tuition administration, payment tracking, and financial recordkeeping with accuracy and consistency
  • Built strong relationships with families, resolving concerns and improving retention through proactive communication

Parent Café Outreach Coordinator (Contract)

CUA 9 Family Outreach (Wordsworth Umbrella)
Philadelphia, PA
01.2012 - 10.2015
  • Coordinated community-based Parent Café events focused on educating and engaging families around foster care
  • Conducted outreach and relationship-building to recruit and support prospective foster parents
  • Secured event locations, managed logistics, and served as the primary point of contact for attendees
  • Presented at events, guiding families through foster care processes and next steps

Education

No Degree - Community Health

PA Area Health Education Center
Philadelphia, PA
04-2026

High School Diploma -

Abraham Lincoln HS
Philadelphia, PA
01-2010

Skills

  • Team leadership
  • Strategic thinking
  • Community Outreach & Engagement
  • Relationship Building & Client Support
  • Home Visits & Field-Based Engagement
  • Care Coordination & Resource Navigation
  • Documentation & Case Management
  • Event Planning & Group Facilitation

Timeline

Founder | Community Liaison & Onboarding Support

DESLO BridgePath Liaison Services
06.2025 - Current

Community Engagement & Family Support Specialist

Access Services
12.2024 - Current

Director of Enrollment & Operations

JT Solutions (Multi-Site Childcare Provider)
02.2015 - 08.2024

Parent Café Outreach Coordinator (Contract)

CUA 9 Family Outreach (Wordsworth Umbrella)
01.2012 - 10.2015

No Degree - Community Health

PA Area Health Education Center

High School Diploma -

Abraham Lincoln HS
Demitra Hood