Summary
Overview
Work History
Education
Skills
Timeline
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Demitre Penn

East Providence,RI

Summary

Young Dynamic individual with hands-on experience in Customer Service and Leading and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

3
3
years of professional experience

Work History

CXO Site Lead (L3)

Amazon
06.2024 - Current
  • Trained new associates and delegated daily tasks and responsibilities.
  • Evaluated associates and ambassadors skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized Site to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Lead shift operations, supplied resources and monitored team performance to keep Site Customer Obsessed, Positive and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Worked with Area Manger to Coach and resolve issues.
  • Oversaw inventory and product stock to develop and maintain inventory controls
  • Completed Site Audits and Site upkeep to maintain Amazon's safety and organizational standards
  • Worked across network of other CXO leads in area to ensure development of sites and brand
  • Help Lead multiple sites and Site Supported other CXO Locker locations.
  • Worked with District and Area Manager to launch new CXO sites

Locker + Associate

Amazon
12.2023 - 06.2024
  • Efficiently process customer returns, trade-ins, and delivery pickups, ensuring timely resolution.
  • Organize and audit packages, removing overdue items to maintain order and compliance.
  • Handle customer inquiries and concerns, redirecting complex issues to Amazon Customer Service and or Site Lead if applicable.
  • Follow Amazon guidelines to maintain high standards in package processing and customer service.
  • Follow Shift Checklists and any duties assigned by Leadership

Lifeguard

Healthrax
05.2023 - 04.2024


  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.
  • Monitored pools and surrounding areas for adherence to safety protocols.

Pickup / Customer Service Associate

Walmart
08.2022 - 09.2024
  • Picked and prepared customer orders for timely pickup, ensuring accuracy and efficiency.
  • Boosted order accuracy by implementing stringent quality checks before dispatch.
  • Provided exceptional service, ensuring customer inquiries were resolved promptly.
  • Eagerly assisted customers with order placements, ensuring a smooth shopping experience.

Education

Bachelor's - Business Marketing & Computer Science

Johnson & Wales University
Providence, RI
05-2027

Skills

  • Mentoring and coaching
  • Inventory procurement
  • Employee training
  • Workplace safety
  • Team leadership
  • Team collaboration and leadership
  • Creative problem solving

Timeline

CXO Site Lead (L3)

Amazon
06.2024 - Current

Locker + Associate

Amazon
12.2023 - 06.2024

Lifeguard

Healthrax
05.2023 - 04.2024

Pickup / Customer Service Associate

Walmart
08.2022 - 09.2024

Bachelor's - Business Marketing & Computer Science

Johnson & Wales University

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Demitre Penn