MOHAMMED OBEID
Aurora,CO
Summary
Operations leader with a proven track record of driving measurable metric improvement and transitioning to command daily operations at the district's highest-volume CXO site. Demonstrated regional impact with an expansive cross-site footprint, personally optimizing launch phases, onboarding, and training compliance across 17 out of 22 district locations. Expert at developing associates and translating data insights into operational best practices to eliminate defects and scale performance. Seeking to leverage comprehensive site-level leadership experience in an expanded operational capacity.
Overview
11
11
years of professional experience
Work History
CXO Site Lead (District Cross-Site Support)
Amazon
Denver, CO
04.2024 - Current
- Leadership Growth & Progression: Chosen to take on expanded operational responsibility at the district’s highest-volume CXO site (LBDN), increasing leadership scope from a smaller operation to overseeing 25+ associates while maintaining service and performance standards.
- Regional Support & Training: Supported operations across 17 of 22 Colorado district sites and 1 out-of-state location in Arizona, providing associate training, new hire onboarding support, and operational stabilization during critical launch phases.
- Metric-Driven Improvement: Drove measurable improvements in customer experience and site performance by leveraging weekly metrics, building team engagement, and implementing process improvements, resulting in a 5.1% increase in NPS from 82.7% to 87.8% and a 54% reduction in ISWT from 1.3% to 0.6%.
- Talent Development: Provided targeted coaching, performance reviews, and mentorship to AA's across the district, resulting in 3 internal promotions and 6 training ambassadors across multiple sites.
- Operational Improvement & Site Design: Identified operational constraints and developed a case that resulted in approval for additional customer service capacity, including an additional return kiosk, counter space, locker expansion, and improved site layout to enhance workflow efficiency and customer experience.
- Inventory Management & Cost Reduction: Improved inventory controls through routine audits and tracking processes, reducing costly emergency orders and ensuring consistent inventory availability to support high-volume operations.
Assistant Store Manager
A1 Auto Dealership
Denver, CO
01.2017 - 07.2019
- Managed comprehensive performance reviews, coaching, and training initiatives for a team of 7 staff.
- Streamlined service appointment schedules, rental vehicle bookings, and customer inquiry funnels, reducing administrative lag times.
- Acted as the primary escalation point for customer concerns, driving resolution strategies that improved customer experiences and contributed to a 93% satisfaction rating, representing a 14% improvement since joining the team.
Receiving Lead
Ace Hardware
Tampa, FL
09.2015 - 01.2017
- Coordinated complex weekly delivery and pick-up logistics schedules, ensuring 100% on-time processing of incoming freight.
- Supervised and led a team of 5 receiving associates, maintaining inventory accuracy and accelerating inbound processing speeds.
Education
Some College Coursework -
Hillsborough Community College
Tampa, FLHigh School Diploma -
Stepping Stones High School
Odessa, FL06-2014
Skills
- Operations Leadership
- Associate Development & Coaching
- Cross-Site Coordination
- Labor Planning
- AI Tools & Automation
- Metric-Driven Decision Making
- Escalation Resolution
- Inventory Management
- Languages: Native English, Fluent Arabic
- Software: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Accomplishments
Business Owner & Operator — Managed business operations, employee responsibilities, customer relationships, and day-to-day execution.
Served as the Mountain Region (SME) for Daily Task Checklist compliance, supporting consistent execution, standardization, and operational adherence across the region.
Timeline
CXO Site Lead (District Cross-Site Support)
Amazon
04.2024 - Current
Assistant Store Manager
A1 Auto Dealership
01.2017 - 07.2019
Receiving Lead
Ace Hardware
09.2015 - 01.2017
Some College Coursework -
Hillsborough Community College
High School Diploma -
Stepping Stones High School