Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Mila Adler

Albany,CA

Summary

I am a forward-thinking Operations Lead with extensive expertise in the professional sector. Exceling at establishing productive relationships, optimizing project & operational objectives, and implementing innovative improvement strategies. Proficient in MS Office Suite & CRM software. I am reliable, organized, and capable of managing multiple priorities with a positive mindset. Seeking to work with orgs that are looking for a dynamic & consistent leader.

Overview

9
9
years of professional experience

Work History

CXO Site Lead

Amazon CXO/ Locker+
05.2022 - Current
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Consistently maintained SLA's above benchmark of >92%
  • Improved operational processes w/in the site & coached associates on daily misses, resulting in an NPS improvement from 72 to 100 w/in a 6-month span during FY '23
  • Improved locker adaption w/in 6 months span from 75%-100%

Paraeducator

Cornell Elementary School Albany
09.2015 - 11.2017
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Collaborated with teachers to develop and implement individualize, education, plans, for students with diverse and learning needs, and help with classroom and workload management.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained head count and attendance sheets.
  • Maintained safety and security of all youth under care.

Education

BSA Bachelor Science Of Accounting - Accounting Education

San Sebastian Recoletos Cavity City
Cavity City Philippines
06.2004

Skills

operations

Process Improvement

Team Leadership

Strategic Planning

Data Analysis

Performance Management

Problem Solving

Communications Skills

  • Social Development and Integration
  • Educational Support
  • IEP Familiarity
  • Behavior Improvements
  • Classroom Management
  • Collaborative Teamwork
  • Helping Students With Special Needs

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved higher score on our metrics by completing with accuracy and efficiency.
  • Supervised a team of 18 BEK1 staff members. Making sure they are following all the protocol.
  • accomplished green color to all metrics by effectively guiding all my AAs on how important numbers are in our business
  • accomplished all the closing and opening task for creating a tasks list for them to follow
  • Documented any problems and resolved which led to the success of our site
  • Additionally, implemented regular training sessions to enhance the team's skills and knowledge. Conducted performance evaluations to identify areas of improvement and provide feedback to the team members.

Affiliations

Amazon CXO

Timeline

CXO Site Lead

Amazon CXO/ Locker+
05.2022 - Current

Paraeducator

Cornell Elementary School Albany
09.2015 - 11.2017

BSA Bachelor Science Of Accounting - Accounting Education

San Sebastian Recoletos Cavity City

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Mila Adler