Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabriela peguero

Gabriela peguero

High Point,North Carolina

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CXO Site Lead

Amazon
Greensboro, NC
02.2024 - Current
  • Developed and implemented safety protocols for the site.
  • Monitored and evaluated employee performance on a regular basis.
  • Resolved issues between employees as needed.
  • Managed inventory tracking systems to ensure accurate record keeping.
  • Provided leadership in developing team goals and objectives for the site staff.
  • Conducted weekly safety inspections to identify potential hazards.
  • Communicated daily progress and incident reports to clients and corporate offices.

STAFFING ADMINISTRATOR

Amazon WORKFORCE STAFFING
12.2020 - 02.2024
  • Travels monthly to support WFS teams in the Southeast Region to train new L2 peers and ensure onboarding events are sufficiently resourced
  • Owns weekly and monthly auditing of WFS Southeast Region Drug Test Defects to decrease re-take appointments by 70%
  • Identified and fostered the relationships with community partners to 30% increase the hiring of Spanish speaking candidates in the RDU Node
  • Delivered results by contributing to Peak 2019 & 2020 successful fill rates for the RDU node of 102% with remote leadership.

CASH OFFICE LEAD

ROSS
10.2020 - 06.2023
  • Verify the daily income of actual cash, checks, debit and credit card transactions then report and record any variances to store manager
  • Keep all registers ready with the change fund prior to store opening
  • Regularly met with leadership team to deep dive customer complaints, resolve associate performance barriers, and baseline customer satisfaction
  • Conduct monthly audit to ensure compliance is maintained per policies.

STAFFING AMBASSADOR

Amazon – WORKFORCE STAFFING
06.2020 - 12.2020
  • Proficient in staffing and HR systems (Salesforce, OnBase, and I9 Advantage) within two week learning ramp, ensuring 100% compliance for work authorization, matching to proper requisitions and digital file storage
  • Executes onboarding event strategies across six Amazon Business Lines while remaining defect free for 20 consecutive weeks
  • Used exceptionally strong interpersonal, verbal, and written communication to facilitate events with 80+ attendees.

modular team & customer service lead

walmart
01.2019 - 10.2020
  • Seasonally Plan, coordinate and execute the arrangement of merchandise in modular format by interpreting the plan-o-grams
  • Improved employee performance by coaching motivating, updating training materials and leading by example
  • Answered and de-escalated customer inquiries related to returns, purchases, exchanges, warranties, gift cards, and/or item location.

proble solver & trainer

Amazon - DLT2
10.2020 - 06.2020
  • Safely worked process while maintaining excellent quality and meeting or exceeding productivity expectations by 20%
  • Trained new hires on delivery center standard operating procedures, production goals, rates and equipment handling
  • Re-trained associates not meeting expectations to help them improve by 75% by insisting on the highest standards to promote a more satisfying, productive, and customer obsessed culture.

Education

c.c.e. (high school degree) -

Santiago, Dominican Republic
05.2016

Certificate - Data Analyst

Correlation One

Skills

  • Bilingual- English and Spanish
  • Microsoft Office Suites
  • Training & Development

Certification

  • Data analyst
  • CPR Certified

Timeline

CXO Site Lead

Amazon
02.2024 - Current

STAFFING ADMINISTRATOR

Amazon WORKFORCE STAFFING
12.2020 - 02.2024

CASH OFFICE LEAD

ROSS
10.2020 - 06.2023

proble solver & trainer

Amazon - DLT2
10.2020 - 06.2020

STAFFING AMBASSADOR

Amazon – WORKFORCE STAFFING
06.2020 - 12.2020

modular team & customer service lead

walmart
01.2019 - 10.2020

c.c.e. (high school degree) -

Santiago, Dominican Republic

Certificate - Data Analyst

Correlation One

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Gabriela peguero