Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Demiya Scott

AssistRx
ORLANDO,FL
1
Language
1
Certification
8
years of professional experience

Dedicated professional with a solid background in customer service and collections. Recognized for effective problem resolution and developing strategic communication approaches to enhance client relationships.

Work History

Customer Service Representative

9 Months
AssistRx | 11.2025 - Current
  • Trained new staff on customer service protocols and systems usage.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Managed team performance through regular feedback and development initiatives.
  • Developed detailed plans based on broad guidance and direction.

Pharmacy Technician II

3 Years 8 Months
Walgreens | 03.2022 - 11.2025
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Collections Agent

3 Years 2 Months
Concentrix | 01.2019 - 03.2022
  • Managed high-volume accounts to ensure timely collections and minimize outstanding debts.
  • Enhanced customer communication strategies to improve payment rates and resolve disputes effectively.
  • Analyzed account data to identify trends and develop targeted collection approaches.
  • Trained new team members on collections processes and best practices for efficiency.

Education

High School Diploma

Wekiva High School | Apopka, FL

Associate of Science - Diagnostic Sonography

Valencia College | Orlando, FL | 05-2028

Skills

Customer service
Customer relations
Problem resolution
Active listening
Client relations
Conflict resolution
Data entry
Computer proficiency
Microsoft Excel
Relationship building

Certification

  • Pharmacy Technician II License

Languages

English
Full Professional

Timeline

Customer Service Representative

AssistRx
11.2025 - CurrentRead More

Pharmacy Technician II

Walgreens
03.2022 - 11.2025Read More

Collections Agent

Concentrix
01.2019 - 03.2022Read More

Wekiva High School

High School Diploma
Read More

Valencia College

Associate of Science from Diagnostic Sonography
Read More
Demiya Scott