Dedicated professional with a solid background in customer service and collections. Recognized for effective problem resolution and developing strategic communication approaches to enhance client relationships.
Work History
Customer Service Representative
9 Months
AssistRx | 11.2025 - Current
Trained new staff on customer service protocols and systems usage.
Stayed calm under pressure and successfully dealt with difficult situations.
Oversaw daily operations, ensuring compliance with company policies and procedures.
Managed team performance through regular feedback and development initiatives.
Developed detailed plans based on broad guidance and direction.
Pharmacy Technician II
3 Years 8 Months
Walgreens | 03.2022 - 11.2025
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collections Agent
3 Years 2 Months
Concentrix | 01.2019 - 03.2022
Managed high-volume accounts to ensure timely collections and minimize outstanding debts.
Enhanced customer communication strategies to improve payment rates and resolve disputes effectively.
Analyzed account data to identify trends and develop targeted collection approaches.
Trained new team members on collections processes and best practices for efficiency.