Demmy Swan
Sterling
Summary
Detail-oriented professional with over a decade of experience in retail and financial services. Known for exceptional cash management and process optimization, successfully increasing customer engagement and satisfaction. Ready to leverage strong communication skills to support organizational goals.
Overview
18
18
years of professional experience
Work History
Retail Business Owner
Gilded Rags
Sterling, CO
01.2022 - Current
- Managed daily operations, ensuring optimal inventory levels and product availability.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Implemented sales initiatives that increased foot traffic and improved customer experience.
- Oversaw cash management and banking operations to ensure financial accuracy.
Business Owner
Swan Commodities
Sterling, CO
01.2012 - 06.2021
- Managed payroll, accounting, and scheduling of employees.
- Oversaw tax preperation and business filings.
- Handled customer service and payments.
Patients Financial Services
Banner Healthcare
Sterling, CO
09.2014 - 10.2016
- Assisted patients with scheduling appointments and completing check-in procedures. Facilitated smooth patient flow by managing appointment calendars. Supported front desk operations to enhance patient experience.
- Worked effectively in fast-paced environments.
- Assisted in processing insurance authorizations for patient care. Supported healthcare teams in obtaining necessary approvals. Facilitated communication between providers and insurance companies.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support to team members in resolving complex problems. Maintained accurate records of customer interactions for future reference.
Bank Teller
Bank of Colorado
Sterling, CO
10.2008 - 06.2012
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained cash drawer integrity, balancing daily transactions to prevent discrepancies.
- Managed the creation of new accounts for customers, ensuring a seamless registration experience.
Education
Associate of Science - Business Administration
Northeastern Junior College
SterlingSkills
- Customer service
- Attention to detail
- Verbal and written communication
- Cash handling including debits, credits and balancing
- Computer and 10 key
Timeline
Retail Business Owner
Gilded Rags
01.2022 - Current
Patients Financial Services
Banner Healthcare
09.2014 - 10.2016
Business Owner
Swan Commodities
01.2012 - 06.2021
Bank Teller
Bank of Colorado
10.2008 - 06.2012
Associate of Science - Business Administration
Northeastern Junior College